HR & Business Operations Analytics Specialist

So, what’s the role all about?

We are seeking a highly analytical and proactive HR & Business Operations Analytics Specialist to support a fast-paced, global organization. This role combines HR Operations, business analytics, data management, and project leadership, with a strong focus on translating complex data into actionable insights.

You will work closely with cross-functional stakeholders (HR, CX, Finance, Sales Ops, External Vendors, and global teams) to design KPIs, ensure data integrity, automate reporting, and drive data-informed decision-making across HR and business operations.

This is an excellent opportunity for someone looking to grow at the intersection of HR, Operations, and Analytics within a global enterprise environment.

How will you make an impact?

• HR data management – responsibility for overseeing the organization’s HR data, including:
• HeadCount (HC) data - Forecasting, movements, targets, overlaps, etc.
• Data Integrity – cleanup & maintenance
• HR Analytics
• Analysis of HR metrics & trends using Excel, Power BI, and other HR systems and applications. Identify root causes impacting performance, and provide insights
• Process improvement design
• Create periodic executive reports & presentations and communicate data on a regular basis to key stakeholders
• Design and automation of recurring report deliverables.
• Day-to-day HR Operations - Overall responsibility to support the business’s HR Operations needs together with NICE’s HR shared service centers, to answers to employees’ requests, deliver HR reports, update systems with HR data, etc
• Responsible for local (Israel) HR Operations for the CX organization.
• Lead and support HR projects/programs as needed.

Have you got what it takes?

• Operational & analytical skills - 3 years' experience in HR operations and people analytics, preferably in a global organization.
• Ability to manage time and multiple commitments/projects simultaneously.
• High proficiency with Microsoft Office applications, primarily Excel – a MUST
• Including charting, functions, pivot tables, VLOOKUP’s etc.
• Experience of working with BI tools such as Power BI - preferred
• Experience working in a data or technology focused position, with preference given to database or reporting jobs.
• Experience with UX/UI and data visualization techniques.
• Proficiency in Statistics, R, Python or other analytics experience preferred.
• Problem-solving savvy
• Self-motivated & strong interpersonal and communication skills
• Ability to work collaboratively as well as independently, with proven ability to form strong partnerships with key stakeholders (international contacts, internal peers, and clients)
• Willingness and ability to work in a fast-paced environment
• Excellent communication skills – English and Hebrew
• This position works closely with the US team, so a later schedule is required.
• Education: BA or B.S

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9717
Reporting into: Vice President, Human Resources
Role Type: IC

#LI-Hybrid