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  4. Senior Customer Strategy Analyst
Owner

Senior Customer Strategy Analyst

Owner·about 3 hours ago

💰 $140,000 – $180,000📍 Americas📅 Jan 20, 2026
Apply for this position
About Owner.com
Owner is the AI growth system for local restaurants.

Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.

Owner is like having an army of engineers and marketers on your side, just like the big chains.

Our vision
We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here →


Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we are looking for you
We are building an extremely data-first Customer Strategy team within our Business Operations function at Owner. As a Senior Customer Strategy Analyst, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function.
This role is 100% remote and can be based anywhere in the US or Canada.
OwnerOwner
💰 Salary$140,000 – $180,000
📍 LocationAmericas
💼 Job TypeFull-time
📊 ExperienceSenior
🏷️ CategoryData Science
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