Staff Accountant - A/R

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

As an AR Staff Accountant with research and project focus, this dynamic role is pivotal in ensuring customer satisfaction through expert inquiry resolution and driving departmental efficiency via project management. A key focus of this position is to elevate our customer service experience, directly contributing to the acceleration of cash receipts. You will play a key role in identifying, leading, and implementing projects aimed at streamlining AR processes and enhancing overall performance.

This role will actively contribute to the continuous improvement of the AR function by identifying opportunities for process optimization. You will lead and participate in projects focused on enhancing efficiency, implementing new technologies, and improving customer experience. This includes defining project scope, developing timelines, managing resources, and ensuring successful implementation.

Beyond continuous process improvements, this role, will assist as needed, in comprehensive investigation and resolution of intricate customer inquiries related to accounts receivable, including complex billing disputes, payment application challenges, and advanced account reconciliations. This requires a strong understanding of accounting principles, exceptional analytical and problem-solving skills, and the ability to communicate effectively with both internal and external stakeholders.

This role will allow you to work through end-to-end resolution of complex customer issues and be empowered to drive meaningful changes through proactive project management. Your ability to navigate complex situations, coupled with your project management acumen, will be crucial to your success in this multifaceted role.

Position Location:

New Hartford or Remote

Reports To: 

AR Supervisor

What We’re Looking For:

Requirements:

· Bachelor's degree in accounting, Finance, or a related field.

· 3-6 years of experience in collections within an enterprise environment.

Additional skills:

Strong knowledge and experience with Microsoft Dynamics FO, Salesforce, Versapay, ServiceCloud Case Management (additional AR software a plus).

Advanced proficiency in Microsoft Office Suite (Excel: Pivot Tables, lookups, complex formulas, large data sets; Power BI).

Exceptional analytical and problem-solving skills with a track record of investigating and resolving complex issues.

Solid understanding of financial regulations, policies, practices, and accounting principles related to credit and accounts receivable.

Exposure to credit reports and familiarity with lease financing practices.

Proven ability to work independently, prioritize tasks, and manage multiple assignments under tight deadlines in a fast-paced, high-growth environment.

Excellent communication and collaboration skills, including the ability to work with enterprise-level customers on collections and issue resolution.

Project management skills (defining scope, timelines, resource management).

Eagerness to thrive in a dynamic, high-growth environment.

Ability to manage large volumes of enterprise-level transactions.

Willingness to pursue relevant certifications and advanced training.

Flexibility for occasional overtime.

Unleash your potential: What you will be doing and owning:

• Project Management & Process Improvement:

  • Identify opportunities for process improvement within the Accounts Receivable function based on recurring customer issues, inefficiencies, and best practices.

  • Lead and participate in projects focused on achieving greater efficiency, implementing advanced technologies (including AI and ERP system upgrades), and refining collection strategies to accelerate cash flow, lower DSO, and elevate the customer experience in Accounts Receivable.

  • Document new processes and procedures resulting from project implementation.

  • Assist in the training of team members on new processes or systems.

• Accounts Receivable Support:

• Conduct thorough and in-depth research utilizing various systems and data sources to identify the root cause of customer issues. Recommend process changes to prevent future issues and improve cash flow and contribute to DSO reduction.

• Collaborate with internal departments (e.g., Sales, Customer Service, Operations) to gather necessary information and facilitate issue resolution.

• Collaborate closely with the Collection team to provide insights and support effective collection strategies.

• Assist with routine AR tasks as needed.

• Contribute to the development and maintenance of AR policies and procedures.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.