Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.

Join our team and make a difference in patient care.

As a key member of the Customer Success team, you will help grow and improve best practices for building and maintaining relationships with our facility partners.

What You’ll Do:

Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage.
Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
Continuously support our Facility Partners as needed
Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
Suggest process improvements to make our facility onboarding more effective
Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform.
Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.

Preferred Requirements

1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles.
Bachelor’s Degree or equivalent
Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs
Critical thinking skills with attention to detail
Passionate about improving patient outcomes in an inefficient industry
Process-oriented; develop roadmaps to operationalize account strategy
Customer-centric with expertise in account or client management
Demonstrated self-starter within a cross-functional team
Problem solver; adaptable with a relentless solutions mindset
Strong communicator with and extract and synthesize info from experts
An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
Enthusiastic about using technology to better patient outcomes
Fast learner who can come up to speed on detailed topics quickly

About You

Excellent communication skills and ability to understand our facility partners’ unique businesses through listening and tailoring a solution that fits their needs.
Coachable. You actively improve from feedback and have a strong urge to get better.
Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams, always asking questions with a mindset of constant improvement.
Trustworthy and reliable; demonstrated ability to build relationships with facility partners and prioritize their needs in order to follow through with helping improve their business of helping patients.
Willingness to roll your sleeves up.
Experienced in sales is a plus, but not required.
GSuite experience preferred.
Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus
Experienced with SaaS products (healthcare a plus!) and a fast learner.
Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations.
Strong business acumen with ability to translate strategy to prioritized tactics

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with the option to work at our office located in New York City
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
Annual stipend for education and development

Base Salary:

Base: 70K + Commission

California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.

We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization

Facility Activation Operations Associate

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