Customer Experience Associate
•Rain· 9h
SupportFull-timeAmericas
9h ago
Paradox·about 14 hours ago
You dream of a role where you sit at the intersection of product, customers, and execution, ensuring that what is promised is delivered flawlessly, understood clearly, and continuously improved.
Wait a minute.
Deep down, you’re not just looking for a job. You're looking for a high-ownership role where your work has a direct, visible impact on customers, product quality, and retention.
This adventure gives you:
🗽 Freedom - autonomy, trust, and the ability to act without micro-management
🔥 Ambition - working with sharp, demanding people building a premium product
😍 Impact - shaping how thousands of users experience personal growth every day
You recognize yourself if you are:
Pragmatic, execution-driven, and obsessed with clarity
Service-oriented, with extreme attention to detail
Comfortable operating cross-functionally without formal authority
Energized by ownership, not titles
Someone who builds systems, automates friction, and fixes what others tolerate
📍 Full-time role - remote-first, unless you live in Lisbon or Dubai.
📣 French native required. English professional level.
At Paradox, we are convinced that greatness is trainable.
That’s why we want to empower people at scale, by leveraging cutting edge technologies like AI, and crafting user experiences with outstanding aesthetics.
We do that by merging :
- Human Intelligence (coaches, peers, and mentors)
- Structured Intelligence (protocols, mental models, rituals),
- Technological Intelligence (AI personalization, feedback loops, adaptive journeys)
To create one seamless ecosystem: Paradox OS.
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We believe self-help is broken.
Most learning platforms fail : generic theories, short-term motivation, little real change.
At Paradox, we believe people deserve more
They deserve a system that knows them, one that adapts, challenges, and grows with them through AI personalization, lean experimentation, and deep psychological understanding.
Personal development shouldn’t just make you feel motivated for a day, it should change how you think, create and live.
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At Paradox, we want to re-invent how people grow.
We do not build another course or coaching app but the Operating System for Greatness.
Founded by David Laroche, followed by over 2M+ people and known for his interviews with icons like Tony Parker, Mike Horn, Richard Branson, and Gad Elmaleh, Paradox aims to build something that will live beyond any individual (including its founder), for decades to come.
Our ambition is to compete with players like Mindvalley (150M EUR ARR), but with a sharper vision, grounded protocols for achievers, people who want more for their life, refusing mediocrity.
To do that, we bring together designers, tech, coaches, and filmmakers to create learning experiences that are cinematic, precise, and effective.
We move fast, aim high, and hold ourselves to the standards of Apple, Spotify, and MasterClass. No fluff, focused on meaningful impact.
While others hide their numbers, we want to let our results speak loudly for us.
Get obsessed with transforming our clients’ lives and let those transformations be our marketing.
And that's where you come in.
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🎯 Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level - while continuously improving customer satisfaction.
This role replaces a traditional “Customer Success” or “Product Ops” mindset.
You are not customer support.
You are not a PM.
You are the owner of product delivery, customer communications, and real user signals.
Important note:
The scope is intentionally broad.
You will not do everything at once.
You will sequence, systemize, automate, and eliminate.
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Product Delivery & Customer Communication (Baseline)
Own end-to-end delivery of all customer-facing assets:
Courses, videos, lives, events, community access
Ensure everything is:
On time
Clear
Coherent
Premium
Own customer-facing communication and Paradox OS Community
Act as the final quality gate before anything reaches users
Outcome:
No delivery chaos. Clear communication.
Product-led Growth
Collect and structure user feedback from: Community / Calls / Surveys
Segment insights by: Cohort / User Profile / Maturity level
Translate raw feedback into clear insights & actionable recommendations
Share insights with: Product & Tech / Learning & Content / Growth teams
Close the loop: Feedback → A/B test → measurement
Outcome:
Product decisions grounded in reality, not assumptions.
Product Operations & Autonomous Execution
Independently ship improvements, such as:
Onboarding flows
Communication sequences
Calendars, rhythms, formats
FAQs, help content, challenges, rituals
Coordinate editors, tech, and learning teams when needed
Propose high-impact initiatives with clear rationale when validation is required
Outcome:
Continuous improvement without waiting for permission.
Reporting & Autonomy
Reports directly to the Chief of Staff
High autonomy on execution
Clear escalation path for high-impact or structural changes
Trusted to act, not just report
Lead indicators
% of assets delivered on time
Participation rate in lives / challenges
Survey response rate
Volume and quality of structured feedback
Number of customer calls conducted
Lag indicators
Renewal rate ↑
NPS & qualitative sentiment ↑
Weekly Active Learners (indirect contribution)
Early retention signals
Volume of testimonials generated
Must-have
Strong analytical mindset
Proven ability to operate autonomously in complex environments
Obsession with clarity, quality, and execution
High attention to detail
Tech-savvy and automation-oriented (Notion, AI tools, workflows)
Personality
Growth over ego: You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.
Comfortable with direct feedback
Service-oriented
Desire to create “wow” experiences
Experience
B2C tech-startup and/or tech customer-facing role desirable
Languages
French: native
English: professional level
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This role sits where friction lives.
You will see problems before others do.
You will fix things others ignore.
You will operate without perfect clarity.
❌ If you need rigid instructions → wrong place
❌ If you prefer reporting over execution → wrong role
❌ If you avoid accountability → wrong fit
This is not a 9-to-5 role, we move fast and work hard.
For the wrong person: frustrating.
For the right person: deeply meaningful.
This is a great opportunity to learn and grow on many topics and skills, and have a real impact.
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You will play a crucial role in the development of a company whose content and products are enjoyed by millions of people. Currently, our videos have been viewed over 100 million times.
You’ll live first-hand the 0-to-1 of Paradox OS, the future of personal development. While being a key part of its success.
🏅Being surrounded by A-players who strive to perform whilst being in a good mood
🏋️♀️No corporate bullshit
⚡️Real ownership and responsibility
🦄Playing a crucial role in the development of a product used by tens of thousands
🤩Direct impact on people’s lives, waking up in the morning feeling like you are making a difference is something!
❤️ Possibility to take 5 paid days to contribute to our non-profit : The Paradox Foundation, dedicated to inspire and empower teenagers
We receive messages every day from clients who have successfully lost weight, quit smoking, reached a milestone in their business, built better relationships, and made positive changes in their lives.
😎A company culture based on autonomy & accountability
🗽Flexible working hours
🌎A remote culture from day one with the freedom to work from wherever you want
🏤Magnificent office in Dubai, Paris, Lisbon - it feels like home :)
🧍♀️Standing desks paid by the company if you live far from our offices
💻Work on Mac, for us it counts :)
🏀350€ per year paid by the company to take care of yourself ( for your gym, or dance class or whatever make you feel great)
📚150€ of books or education - At Paradox, we are learner lovers and we want to support you in that
🔥6 1:1coachings - A Paradox Coach supporting you on anything personal or professional, we want you to live your best life
✈️Annual team building / Team retreats to get together - you receive your plane ticket to join us by the pool and have a good time together, or brainstorm the next crazy challenge
those benefits are only for full-time employees
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⚠️ To complete the recruitment process, each candidate must organize calls with his or her previous managers. If you are not comfortable with this : do not apply ⚠️
If all this sounds good to you, come and write the next chapter with us 🚀🚀🚀🚀
That job description resonated with you?
Here is your tailor made hiring process
📃 A 6 to 8 minutes application survey (with a short video assignment)
💻 A 30mn video call to deep dive into your career path and ambitions
💻 A 1h video call to discuss how you'd fit into Paradox’s Product team
💻 A 1h culture-fit video call to assess alignment with our values and mindset
💼 Reference check to understand how you operate across environments and help set you up for a smooth onboarding
🫵🚀 Welcome aboard!
About our hiring process
Our recruitment process is tailored to do our best to avoid that you or us realize that we’re not a perfect fit. Every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.
We also want you to have time to ask all of your questions regarding the mission, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.
If you believe what we believe: that learning should feel cinematic, alive, and transformative, this isn’t a career move.
It’s your next masterpiece.
Welcome to Paradox.
Let’s build the Operating System for Greatness.