Customer Experience Associate
•Rain· 9h
SupportFull-timeAmericas
9h ago
Rain·about 10 hours ago
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
A highly organized and proactive People Operations Manager to build and scale the processes, systems, and programs that underpin our people experience. As a company operating in the rapidly evolving stablecoin and digital asset space, we move quickly while maintaining high standards of compliance, precision, and trust. The People Operations Manager will ensure our HR infrastructure is robust, efficient, and compliant across all regions in which we operate.
This role sits at the intersection of HR, legal, compliance, recruiting, payroll, and finance—requiring someone who is detail-oriented, tech-savvy, and comfortable working in a dynamic, regulated environment.
Own and optimize our HRIS, ATS, and people operations tools; drive automation and workflow improvements
Maintain accurate employee data, organizational charts, and reporting lines across all systems
Lead data integrity, auditing, and compliance efforts across HR platforms.
People Processes & Compliance
Develop, document, and maintain HR policies, handbooks, and SOPs across global jurisdictions
Ensure compliance with employment laws, financial regulatory requirements, and crypto-industry standards
Partner with Legal and Compliance to support onboarding, offboarding, and employee lifecycle changes
Manage background checks, employment verifications, and contractor compliance processes
International & Domestic Compensation, Payroll & Benefits Coordination
Collaborate with Finance and external payroll providers to ensure timely, accurate global payroll
Maintain records for variable compensation, token/equity grants, and other crypto-specific programs
Support annual compensation reviews, benefits renewals, and compensation benchmarking efforts
Employee Experience & Lifecycle Management
Manage onboarding workflows to ensure a smooth, compliant, and high-quality new-hire experience
Oversee offboarding, exit documentation, equipment logistics, and system access governance
Serve as the first point of contact for HR inquiries, troubleshooting and escalating as needed.
Reporting & Analytics
Build and maintain dashboards for headcount, attrition, diversity metrics, workforce planning, and more
Provide people data insights to leadership for strategic planning and audits
5+ years of HR operations or people operations experience, ideally within fintech, crypto, or tech
Deep understanding of global HR compliance, employment laws, and payroll operations
Experience managing HR systems (e.g., Ashby, Notion, JustWorks)
Strong analytical mindset and comfort with spreadsheets, audits, and data integrity
Excellent organizational skills with the ability to scale processes in a fast-moving environment
Experience in a regulated industry (financial services, fintech, banking, crypto) strongly preferred
Discretion and professionalism when handling sensitive information
Experience supporting teams across the US, LATAM, EU, or APAC
Familiarity with compensation structures unique to crypto (token grants, vesting schedules)
Background in startup environments or early-stage company scaling
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.