Integration Associate

As an Integration Associate at PatientIQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

ROLE RESPONSIBILITIES

• Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
• Build, maintain, and test HL7 interfaces, RESTful APIs, and workflows that connect various healthcare systems and applications to PatientIQ.
• Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
• Develop a trusted advisor relationship with customer technical project leads.
• Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
• Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
• Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
• Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality.