Clinical Support Specialist

Clinical Support Specialist | Phil

Location: Scottsdale, AZ or Columbus, OH

Start Date: Immediate

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.

Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

At Phil, our Clinical Support Specialists are at the front lines of ensuring providers and payers get what they need to care for their patients without delays, errors, or confusion. This role goes far beyond call handling: you’ll manage critical prescription and benefit workflows, identify and resolve blockers in real time, and help educate provider offices on how to navigate complex coverage paths.

This is a high-impact environment where precision matters and your contributions are measurable everyday. You’ll be supported by a collaborative team and guided by proven processes, but it’s your adaptability, accuracy, and communication that make the difference.

Responsibilities

• Respond to inbound inquiries from providers, medical office staff and payers by phone, email, and internal messaging

• Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements

• Triage escalations and resolve urgent or complex order-level issues efficiently

• Clearly communicate program requirements, expected copays, and processing timelines

• Coordinate with internal partners and external pharmacy networks to remove order bottlenecks

• Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals

• Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive

• Log updates across internal systems accurately and on time

• Identify common workflow issues and share insights to improve team processes

• Superb written documentation of services provided in all cross-functional systems

Required Qualifications

• Active Board of Pharmacy license in Arizona or Ohio

• Active Pharmacy Technician Certification Board (PTCB) certification

• Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions

• Strong understanding of pharmacy claims processes and coverage workflows

• Skilled in managing multiple digital platforms and navigating cross-system tasks

• Clear, professional verbal and written communication skills

• Ability to provide excellent customer service via inbound communication (calls & emails)

• Willingness and ability to learn operational workflows to quickly determine root cause

• Team player who works collaboratively with low ego

Benefits:

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Remote working opportunity in these states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MD, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k)