About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Reporting to the Americas Senior Manager, Deal Management, the Deal Operations Manager partners cross-functionally to support deals from the customer proposal stage through the full Quote-to-Cash lifecycle. You’ll work closely with Sales, Finance, Revenue Recognition, and Legal to shape, structure, and approve complex deals — ensuring accuracy, compliance, and speed while maximizing ARR.

Main Responsibilities:

Provide end-to-end Deal Operations support for your assigned region, from proposal through order booking per the below:

Reply to, manage, and facilitate exception approval requests related to pricing, business terms, and deal structures in a timely and efficient manner through to resolution.
Partner closely with Sales to evaluate and structure complex deals and provide input, guidance, and approval, in balance with revenue recognition policy compliance with ARR optimization.
Support sales reps with quoting and customization of order forms.
Partner with Finance and Revenue Recognition on non-standard deals to mitigate financial risk and exposure to the business.
Validate sales orders and contracts for policy compliance and manage contracting and booking within Salesforce.
Review and approve all booking packages prior to Finance review and NetSuite sync, ensuring consistency and accuracy across SFDC, PO, and Order Form.
Support training of new sales reps on deal processes, tools, and systems.
Participate in deal reviews and commercial conversations with Account Executives, and sales leadership as appropriate.
Participate in UAT Testing, issue identification, and team projects as needed.

Required Skills & Qualifications:

5+ years of experience in Deal Operations, Deal Management, or a similar business facilitation role.
Strong understanding of enterprise SaaS subscription models, forecasting, and revenue recognition policies.
Proven ability to guide Sales on deal structuring while balancing revenue, profitability, and compliance, as well as foresight to mitigate delays in sales cycles through strong internal stakeholder collaboration.
Must have hands-on experience working in Salesforce (SFDC).
Ability to navigate cross-functional teams to remove blockers and drive deals to close.
Comfort working in a fast-paced, deadline-driven environment, including extended hours during quarter-end.
Strong attention to detail paired with the ability to see the broader business impact.
Highly responsive, collaborative, and solutions-oriented mindset.

Salary Range: $90,000-$115,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Deal Operations Manager

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