At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
The Senior Product Manager (Senior Care Administration) is responsible for owning the strategy, roadmap, and execution of PointClickCare’s Skilled Nursing Facility Administration product suite, including Admissions, Utilization Management, Census, and Discharge workflows.
This role leads cross-functional product delivery across clinical, operational, and financial domains, with a focus on improving administrative efficiency, regulatory compliance, and customer outcomes. The role also helps shape and deliver AI-enabled capabilities that support automation, decision support, and insights in a regulated healthcare environment.
Key Duties and Responsibilities:
•Product Strategy and Roadmap
•Define and own the product vision and multi-year roadmap for SNF Administration and Census capabilities
•Identify and prioritize opportunities aligned to customer needs, market trends, regulatory requirements, and business outcomes
•Partner with leadership to align roadmap priorities with organizational strategy
•AI and Data-Enabled Capabilities
•Identify use cases where AI, automation, and analytics can improve administrative workflows, accuracy, and decision-making
•Partner with engineering, data, and platform teams to deliver responsible AI-enabled features
•Ensure AI features are transparent, explainable, and aligned with healthcare and organizational standards
•Customer and Market Understanding
•Serve as the voice of the customer by deeply understanding SNF administrative workflows and payer requirements
•Gather and synthesize customer feedback, usage data, and market insights to inform product decisions
•Validate product hypotheses through customer engagement and data analysis
•Product Delivery and Execution
•Define product requirements, epics, and user stories in collaboration with engineering and UX teams
•Drive delivery from discovery through launch and adoption
•Manage trade-offs across scope, quality, timing, and risk
•Cross-Functional Collaboration
•Collaborate with Engineering, UX, Data and Analytics, GTM, Professional Services, and Customer Success teams
•Communicate priorities, progress, and outcomes to stakeholders and leadership
•Influence decisions without direct authority through data and customer insight
•Measurement and Adoption
•Define success metrics and KPIs for product initiatives, including AI-enabled features
•Partner with Analytics teams to measure outcomes beyond UI engagement, including efficiency, accuracy, and financial impact
•Support adoption and continuous improvement post-launch
Your Key Strengths:
•5+Years Product management experience in healthcare technology, preferably in Senior Care or Post Acute space.
•Proven experience owning complex products end-to-end
•Experience delivering products that leverage data, analytics, automation, or AI
•Strong understanding of how AI can be applied to enterprise software and operational workflows
•Ability to translate business and customer needs into clear product requirements
•Strong cross-functional leadership and stakeholder management skills
•Experience working in Agile development environments
•Excellent written and verbal communication skills
•Bachelor’s degree in Business, Computer Science, Healthcare, Engineering (Preferred, not required)
•Experience in post-acute care, long-term care, or skilled nursing environments
•Familiarity with healthcare data standards and interoperability, including interop standards such as HL7
•Understanding of payer models such as PDPM and managed care
•Experience partnering with data science or platform teams in regulated environments
•Experience using analytics or AI-enabled tools to support product decision-making
•Level Expectations with other Sr Product Managers
•Independently owns a significant product area with minimal supervision
