Service Quality Support Specialist

As the Service Quality Support Specialist you'll be tasked with supporting the delivery of a unique and exceptional ownership experience to Porsche customers by ensuring high-quality service and customer satisfaction. You'll also provide comprehensive Service Quality support to UK/IE Porsche Centres, ensuring that commercial and operational requirements and standards of warranty delivery are consistently met and aligned with Porsche’s brand values.

Responsibilities:

• Complete daily warranty tasks, ensuring accuracy and adherence to department standards.
• Review escalated and high-value claims for compliance with quality and manufacturer requirements.
• Manage and update PRMS support tickets for all prioritised warranty cases.
• Provide expert support to Centres on warranty, goodwill, and campaign queries.
• Ensure all warranty activity complies with manufacturer policies, legal standards, and quality requirements.
• Process warranty claims efficiently to drive customer satisfaction and protect business profitability.
• Support compliant management of recalls and quality campaigns for Porsche Cars GB.
• Monitor warranty performance and implement continuous improvements to raise standards and reduce costs.
• Collaborate with technical, service, parts, sales, training, and quality teams to optimise warranty processes.
• Manage warranty data and reporting, delivering actionable insights via BI tools.
• Participate in Porsche Service Analysis (PSA) on-site activities across the UK and Ireland for dedicated region.
• Actively work towards obtaining relevant auditing certification to enhance expertise and contribute to quality assurance processes.