About Portless
At the intersection of technology and logistics, we're redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionizing direct-to-consumer fulfillment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimize operations and achieve 10x growth.
Role Description
As a Product Manager for Merchant Operations at Portless, you will own the end-to-end merchant experience from onboarding to ongoing operations management. Working hands-on with merchants, operations teams, and engineering, you'll design and optimize the tools and workflows that enable our customers to seamlessly manage orders, inventory, inbounds, and financing through our platform. This role requires a deep understanding of e-commerce operations and the ability to translate complex merchant needs into elegant product solutions.
What You'll Do
- Own Merchant Order Management: Design and optimize order routing algorithms, order processing workflows, and exception handling systems that maintain our 99.8% accuracy across millions of packages
- Drive Inventory Optimization: Build intelligent inventory management tools including demand forecasting, reorder point optimization, and multi-location inventory allocation across our China-based fulfillment network
- Streamline Inbound Operations: Create seamless inbound workflows from purchase order creation to inventory receipt, including quality control processes and inventory reconciliation
- Enhance Order Routing Intelligence: Develop smart routing algorithms that optimize fulfillment location selection based on inventory availability, shipping costs, and delivery speed requirements
- Build Purchase Order Management: Design comprehensive PO management tools covering supplier communication, production tracking, shipping coordination, and customs clearance workflows
- Innovate Financing Solutions: Partner with finance teams to create merchant financing products including inventory financing, cash flow optimization, and payment terms management
- Optimize Merchant Onboarding: Build self-service onboarding tools and workflows that enable merchants to quickly integrate their operations with our fulfillment platform
- Create Operational Dashboards: Develop merchant-facing analytics and reporting tools that provide visibility into inventory levels, order performance, and operational metrics
What You'll Bring
- E-commerce Operations Expertise: 3+ years of hands-on experience in e-commerce operations, inventory management, or merchant-facing product roles
- Order Management Experience: Deep understanding of order lifecycle management, routing algorithms, and exception handling in high-volume environments
- Inventory & Supply Chain Knowledge: Experience with inventory planning, demand forecasting, purchase order management, and inbound logistics workflows
- Merchant-Centric Mindset: Proven ability to understand complex merchant needs and translate them into intuitive product experiences
- Data-Driven Decision Making: Experience using operational data, merchant feedback, and performance metrics to drive product improvements
- Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment
- Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team
Nice to Have
- China Sourcing Experience: Familiarity with China-based manufacturing, supplier management, and cross-border purchase order workflows
- 3PL/Fulfillment Background: Previous experience working with third-party logistics providers or fulfillment operations
- Financial Product Experience: Background in developing financing solutions, payment products, or cash flow management tools
- ERP/Inventory Systems: Experience with inventory management systems, ERP platforms, or China-based systems like Mabang
- Marketplace Operations: Knowledge of Amazon, Walmart, TikTok Shop, and other marketplace operational requirements
- Supply Chain Finance: Understanding of trade finance, letters of credit, and international payment systems
- **Previous startup or high-growth company experience in e-commerce or logistics technology
Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfillment solutions that help merchants scale globally while optimizing cash flow and growth.
