Product Analyst

Position Summary:

The Product Analyst supports the Product Team and their client business processes and operations by maintaining and enhancing existing products and creating new ones. This role requires a strong analytical mindset and technical expertise to work with large datasets, derive insights, and deliver value to stakeholders as well as product management and development experience. The Product Analyst combines operational, technical, and analytic skills with problem-solving and communication abilities. You will collaborate with and work closely with Senior Data Analyst and/or Product Owner(s) to ensure successful project execution.

Essential functions of the job include but are not limited to:

1. Operational Execution:
   • Understand and communicate client business needs and issues, operating rules, data structures, and standard operating procedures.
   • Execute and suggest improvements to pre-defined operational procedures.
   • Implement process improvement in operational workflows, working with Senior Data Analysts and Product Owners.
   • Assist Product Owners to streamline the ideas to development processes, and the technical requirements processes.
2. Product Development:
   • Enhance and maintain data products by understanding the data, product(s)/offering(s), client needs, and business goals.
   • Collaborate with stakeholders regarding business objectives.
   • Support product management with product development, and execution.
   • Partner with Product management to create, maintain and update roadmap documentation
   • Assist teams towards common objectives and document the solutions/decisions made.
   • Create technical requirements, user stories and test plans as part of an Agile methodological approach.
3. Data Analysis:
   • Compare datasets / various inputs to ensure data quality and derive actionable insights.
   • Apply quality checks and validations to the product delivery, reporting results and summary for internal team and important stakeholders.
4. Stakeholder collaboration:
   • Coordinate with stakeholders across different time zones to ensure smooth working within timelines.
   • Assist engineering teams with knowledge transfer and testing of new operational procedures and enhancements.
   • Facilitate knowledge transfer and overall product knowledge for engineering, Engagement and other teams.
   • Partner with stakeholders e.g. Engagement and Product Owners to understand client business needs and pain points with the intention to write user stories that address those needs.
   • Work closely with product team: Owners, developers and testers to ensure that written requirements are clearly stated, and comprehensive.
5. Knowledge development:
   • Build subject matter expertise in operational processes, data tools, content, and necessary technology, and Scrum / Agile methodologies
   • Remain updated on tools, techniques, and working models to enhance processes.
   • Develop functional understanding of the product offering via the technology and deployment stack, to facilitate writing effective user stories, requirements and user acceptance criteria.
6. Project Management:
   • Work on multiple client tasks simultaneously, strengthening analytical, task management, and communication skills.
   • Keep track of unplanned internal and clients’ tasks arising from any developments to existing or new products.
   • Maximize time management skills to balance workload in order to complete multiple deadlines driven projects with a minimum of supervisory input.
   • Coordinate meetings and prepare status update documentation / meetings for ongoing projects
7. Research and Problem-Solving
   • Conduct secondary research e.g. marketplace conditions, competitive environment, and best practices to keep the product quality best-in class while being able to address clients’ questions related to the same.
   • Coordinate and co lead design sessions to document feature requirements and guide stakeholders towards decision-making.
   • Investigate issues and recommend solutions to improve processes.

Qualifications:

• Bachelor’s degree in engineering or related fields. Master’s in engineering OR MBA/PGDM/Equivalent is preferred
• 1-2 years of domain expertise in these areas are highly desired: market access secondary data analytics, data science, primary market research, field analytics and insights, and patient service analytics, or other related strategic analytics and management consulting
• Strong Market Access business acumen with ability to understand and interpret information from multiple sources is preferred
• Understand pharmaceutical ecosystem and familiarity with one or more data sets below are preferred
  • Prescription (ex. IQVIA PLANTRAK, Symphony Transactions – PayerSource/PrescriberSource, etc.)
  • Medical and Pharmacy claims (ex. IQVIA LAAD, Symphony Claims – PatientSource, Komodo Claims, Compile Claims, etc.)
  • Formulary datasets (MMIT, DRG - Fingertip, etc.)
  • Understanding of Specialty pharmacy and Hub data
  • Non-Retail sales (ex. IQVIA DDD, 852 & 867, etc.)
• 1 – 2 years of experience using data mining languages/tools like SQL, Python, R & Excel. Exposure to stored procedures, slide creation(decks) and familiarity with tools like Retool, Power BI and Power Query is a plus.
• Experience in product development, management, or operations.
• Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems, pragmatic problem-solving approach, and manage execution
• Detail and results oriented with a strong focus on quality, analytics, operations, communication and collaboration skills
• Proven ability to work with global teams across different time-zones.

Competencies:

1. Operational Outlook:
   • Translate macro tasks into actionable steps and document, execute, and track them efficiently.
   • Seek opportunities for automation and process improvements while transferring knowledge to team members.
2. Analytical Skills:
   • Thrive in a fast-paced, dynamic environment with excellent attention to detail and accuracy.
   • Strong problem-solving and critical-thinking capabilities.
3. Communication Skills: Written, Verbal, and Presentation.
   • Excellent verbal, written, and presentation skills.
   • Ability to simplify complex processes for diverse audiences and respond promptly to inquiries.
4. Collaboration and Teamwork:
   • Work effectively across teams and cultures, sharing constructive feedback to achieve team goals.
   • Demonstrate sound judgement, task management, and conflict resolution skills.