Summary
As an Engagement Director, you will lead the day-to-day execution of a diverse team composed of Training Services and/or Advisory Services employees and external partners, serving clients across France, French-speaking Belgium, Luxembourg, Switzerland, Spain, and Italy. Key elements of this role include guiding and developing individual team members of a cluster, implementing in the cluster the processes needed to ensure a consistent quality of delivery across Europe, fostering a culture of collaboration, innovation, and continuous improvement. You will partner closely with the Growth team to strengthen our client relationships, expand holistic solutions, and grow Prosci’s presence.
This role will also have Engagement Leader responsibilities to support projects and clients on the application of Prosci’s Change Management Methodology / tools to accelerate change adoption and deliver client success. You will function as part of the Prosci Europe Delivery Management Team.
The Engagement Director is an experienced Prosci training facilitator and has demonstrated a strong capability in supporting large and complex Advisory projects. This individual is a talented people manager, with a successful track record of building and managing high impact, culturally diverse, multi-lingual teams.
A significant proportion of this role will be focused around cross-functional collaboration with Growth, Operations, Finance and Talent to provide a first-class delivery experience, while optimizing the allocation of the team in a way which meets business and team wellbeing needs and ensuring an optimal profitability per project.
Scope & Responsibilities
People Leader, Coach (40%)
- Provide purpose-driven leadership to a culturally diverse cluster team.
- Coach, mentor, and develop team members to reach their full potential and align with their personal and professional growth aspirations.
- Manage team operations, including staffing, forecasting, budgeting, performance management, PTO, and utilization planning.
- Partner and provide guidance with direct reports on their goals and growth opportunities and NPS score.
- Manage utilization within assigned client engagements ensuring optimal utilization rate and profitability.
- Ensure quality of work product by reviews and provide coaching as appropriate.
- With support from the European Talent team, recruit and effectively onboard (alongside with the Practice Leads) new Instructors and Advisors (permanents or contracts) enabling us to develop our internal Delivery talent pool.
- Work closely with the European Scheduling team and the other clusters to deploy the delivery team in a way which balances team wellbeing and optimises the use of both permanent and contract staff to attain profitability targets consistent with the needs of the business.
- Manage relationships with contract partners in the cluster (PEI, Advisors).
- Work in partnership with the Training and Advisory practice Leads to implementing an onboarding programme for new Instructors and Advisors (Permanent and Contractors), which meets or exceeds quality standards and incorporates Prosci’s core values and behaviours.
Expanding Client relationships holistically (30%)
- Lead the day-to-day execution of client engagements while guiding and developing individual team members on the projects/trainings.
- Lead a team or individual at client engagements to successfully deliver change for the clients and embed Change Management Capabilities for future projects.
- Alongside the counterparts in the Growth team, grow client relationships from a profitability standpoint; drive holistic development conversations and develop the relationship within a client organization.
- Actively track and communicate program status, risks, issues, and opportunities as appropriate to both clients and Prosci Europe teams.
- Deliver speaking engagements and Workshops (ECM and Sponsor programs).
Business and Growth Support (20%)
- In the cluster, allocate the SMEs to support the growth activity (pre-sales, design of the solution, participation in sales audition, specific events…).
- Collaborate with the Growth Team to create high impact proposals that identify client needs and suggest comprehensive solutions customized to provide the most effective package for each client.
Delivery Management Team (10%)
- Function as an active member of the Delivery Management Team.
- Coordinate with the Engagement Directors from the other clusters, the TSS Lead, and the Practice Leads to define and implement delivery processes and standards under the lead of the VP Delivery, Europe.
- May serve in a sponsor role to internal delivery projects or cross-functional projects.
