Product Operations Manager, Innovation

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry’s first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What this role is about:
Are you excited about reimagining how work gets done and building processes that truly move the needle? At RapidSOS, we’re transforming public safety with cutting-edge technology and innovative workflows that help first responders save lives faster and more intelligently. As a Product Operations Manager, you will own the design and implementation of high-impact operational workflows, tackling the organization’s most complex, resource-intensive processes and turning them into streamlined, scalable systems.

In this role, you will embed AI, automation, and self-service capabilities to drive measurable business outcomes and operational excellence. Partnering closely with teams across operations, product, engineering, and data, you’ll ensure workflows are efficient, repeatable, and aligned with mission-critical goals. Acting as the bridge between strategy and execution, you’ll help teams move faster, smarter, and with greater impact—transforming organizational pain points into solutions that matter.

If you thrive in a fast-paced, mission-driven environment and are excited about leveraging cutting-edge technologies to make a tangible impact where every second matters, this is your opportunity to help shape the future of public safety!

What you’ll do:

• Conduct deep-dive analyses (current-state mapping) of Product Operations, Engineering, Product, and Implementation workflows to quantify toil, friction, and bottleneck costs.
• Design, implement, and test the future-state, AI-first architecture to drive maximum efficiency and unlock new levels of operational innovation
• Identify, define, champion, and help implement practical use cases for AI and automation (e.g., automated data validation, guided configuration, documentation generation) that directly reduce the team's manual burden and backlog.
• Establish the baseline for key performance indicators (KPIs) like Cost of Service, Time-to-Value (TTV), and Implementation Toil Hours. Define the expected Return on Investment (ROI) for all proposed process changes and obsessively track realized gains.
• Partner with leadership across Engineering, Product Management, and Customer Success to translate new process designs into concrete technical requirements, secure resource alignment, and ensure organization-wide adoption.
• Design standardized, repeatable, and data-informed processes for product readiness, knowledge transfer, and customer support handoffs to ensure product success post-launch.

What we’re looking for in our ideal candidate:

• 5+ years in a strategic role focused on process design or Product Operations/Strategy, preferably within a high-growth SaaS environment.
• Proven track record of successfully mapping, optimizing, and deploying complex, multi-stakeholder workflows that resulted in quantifiable operational savings.
• Strong understanding of current AI capabilities and experience in applying them to process automation, knowledge management, and data handling in a business context.
• Demonstrable experience connecting process improvements directly to financial or business outcomes (e.g., cost avoidance, revenue acceleration).
• Exceptional ability to build consensus and drive organizational change across cross-functional teams, effectively influencing stakeholders at all levels..
• Drive to solve problems at the root level, not just treat symptoms.
• A decisive, proactive approach to work with a focus on delivering tangible results against high-impact goals.
• Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership
• Ability and willingness to collaborate in-person quarterly, or as needed

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $140,000 - $155,000. This role will also be eligible to receive equity options. #LI-Remote