Senior Renewals Specialist

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are a fast-growing, product-led (PLG) brand. While our platform handles many customer renewals seamlessly and automatically, our largest and most strategic accounts require a seasoned professional to lead high-touch renewal engagements. We're looking for a sharp, process-driven Senior Renewals Specialist to own these critical interactions. Your mission is to step in for renewals that need intervention, solve unique customer problems, and ensure every client has a clear and simple path to continue using our software.

In this role, you’ll own the full renewal lifecycle for our largest customers, stepping in when needed to ensure timely execution. You’ll navigate intricate deal structures, build trust with senior stakeholders, and deliver frictionless experiences that drive retention, expansion, and long-term partnerships.

• Own Strategic Renewal Engagements: Own the end to end renewal process for high-value accounts, and shepherd a high volume of customer renewals through our sales cycle. Actively identify upsell/cross-sell opportunities to maximize revenue.
• Mitigate Risk and Unlock Growth: Identify renewal risks early, engage stakeholders across customer organizations, and deploy creative solutions to unblock deals.
• Execute Commercial Tasks: Prepare and deliver accurate quotes and contracts, sometimes involving complex pricing or custom terms. Skillfully handle price negotiations and navigate procurement processes for larger Enterprise deals.
• Act as the point of escalation: When renewals hit obstacles—pricing exceptions, contract negotiations, procurement delays—you’ll lead resolution, coordinating with Sales, Finance, Legal, and Customer Operations.
• Drive renewal strategy: You’ll forecast renewals, analyze account health trends, and develop proactive plans to ensure retention and growth in your book of business.
• Champion the Customer Voice: Diligently track and analyze reasons for customer churn, delays, and objections. You’ll provide critical feedback to our Product and Engineering teams to help us improve our platform and processes.
• Ensure Seamless Operations: Collaborate closely with cross-functional teams, such as Finance and Order Admin to align on account strategy and streamline the renewal process.
• Communicate with Executive Precision: Handle a large volume of customer emails and calls. Engage confidently with senior decision-makers through clear, concise, and consultative communications to build trust and accelerate decision-making.

YOUR EXPERIENCE

• 5+ years of experience in renewals, account management, or customer success within a technology company.
• Familiarity with Salesforce or another CRM and comfortable with learning new sales automation tools.
• A “Remove the Blocker” Mindset: You are a natural problem-solver who enjoys untangling complex issues for customers and internal teams.
• Exceptional Organization: A proven ability to manage dozens of opportunities concurrently in a high-velocity environment without losing attention to detail.
• Clear and Professional Communication: You have excellent written and verbal communication skills and can convey complex information simply and effectively.
• Exceptional reliability, responsibility, and attention to detail.
• Bachelor’s degree or equivalent experience is required.