Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role
This role is a Senior Account Manager at Reserv and is scoped for a particular key customer, who is a leading entity in the commercial ride share industry. You will play a critical role in managing and strengthening this customer relationship, ensuring satisfaction, and driving long-term growth. You will be the main point of contact for this customer, serving as their ongoing support and acting as their trusted advisor and advocate. Your deep understanding of our technology-driven insurance solutions will help you provide strategic insights and recommendations, aligning our services with the customer’s business needs.
Who you are
- Client-focused: You have a passion for delivering outstanding customer service and building long-term relationships.
- Tech-savvy: You are comfortable with digital platforms and can quickly learn new tools and technologies.
- Insurance knowledge: You have a solid understanding of the insurance industry or are eager to learn its nuances.
- Leadership: You embrace accountability, you leverage high business and relationship acumen to influence others, and you have a passion for driving strategic objectives through ambiguity
- Strong communicator: You possess excellent verbal and written communication skills, making complex ideas simple for your customers.
- Proactive problem-solver: You anticipate customer needs and address issues before they become problems.
- Organized multitasker: You excel at identifying and managing priorities in a dynamic, fast-paced environment.
- Results-driven: You are focused on achieving goals, from customer satisfaction to upselling and retention.
What we need
These are the top-level expectations for this role:
- Develop and maintain a strong and productive relationship with this a key dedicated customer
- Identify opportunities to scale the range of products and services provided to this customer
- Act as a trusted advisor to the customer, understanding their business objectives and providing strategic insights to help them achieve their goals
- Collaborate with internal teams, including Sales, Operations and Technology to ensure the successful delivery of customer objectives and expectations
- Conduct regular account reviews and provide clients with performance reports
- Stay up-to-date on industry trends and developments, sharing insights with internal and external customers
- Handle customer complaints and inquiries, ensuring prompt and satisfactory resolution
Requirements
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of experience in an account management or customer success role in the insurance industry
- Experience working with complex projects and multiple stakeholders
- Ability to develop and maintain strong relationships with clients
- Strong communication and presentation skills
- Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously
- Ability to work collaboratively with internal teams and clients to achieve common goals.
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
