About the Role
The Experience Lead oversees and guides the end-to-end user experience of advanced digital products. This role combines leadership, strategy, and hands-on design direction to ensure solutions are human-centered, ethical, and impactful. You will champion the voice of the user, align cross-functional teams, and set the direction for how users discover, interact with, and build trust in digital solutions.
Key Responsibilities
- Define the holistic user experience vision and roadmap, ensuring experiences are intuitive, trustworthy, and scalable.
- Lead and mentor a multidisciplinary design team (UX, UI, Research, and Content) to deliver cohesive, high-quality experiences.
- Establish and enforce design principles and frameworks for transparency, error handling, and user control.
- Partner with Product Managers, Engineers, Data Scientists, and Business Stakeholders to align experience goals with product and business strategies.
- Oversee experience architecture across complex product ecosystems, including information structure, navigation, and interaction flows.
- Guide the creation of prototypes and usability testing to validate and refine experiences based on real user feedback.
- Define and track UX success metrics such as adoption, satisfaction, trust, and usability.
