Account Manager- APAC

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

About the role & the team:

Are you a client-focused, results-oriented account management professional with a track record of strengthening client relationships while driving business growth and achieving sales targets within the APAC region? In this role, you’ll join a team of experienced specialists in payments, risk, and fraud technology, working on the front lines of customer engagement and solution design. If you thrive in a fast-paced environment, drive clarity in ambiguous technical spaces, and want your work to directly impact customer outcomes and strategic direction, this role is built for you.

This role can be based in Kuala Lumpur or Singapore, operating in a hybrid model with periodic travel for cross-team alignment.

What you’ll do:

• Own and manage a portfolio of existing customers, driving retention, renewals, and revenue expansion.

• Lead all commercial discussions, including renewals, upsells, cross-sells, pricing conversations, and contract negotiations.

• Build and maintain strong, long-term relationships with senior stakeholders across Fraud, Risk, Compliance, Payments, Product, and Operations teams.

• Develop account plans with clear retention milestones, expansion opportunities, success metrics, and proactively identify risks.

• Partner closely with Solutions Engineering, Fraud Consulting, Technical Services, to ensure seamless customer experience and value realization.

• Stay up to date on digital fraud, risk, and AML trends, using domain knowledge to advise customers and strengthen executive relationships.

What you’ll bring:

• 5+ years of experience in Account Management, Client Success (commercial ownership), or a similar customer-facing role within SaaS, fintech, payments, or fraud prevention.

• Proven track record of renewals, retention, and revenue expansion across APAC customer portfolios.

• Demonstrated experience managing Chinese-headquartered companies and navigating China/HK-led global decision-making structures.

• Fluent Mandarin Chinese (spoken and written) — mandatory.

• Solid understanding of fraud prevention, risk management, or payments ecosystems is a strong plus.

• Excellent stakeholder management skills, with the ability to influence senior and executive-level customers.

• Proactive, ownership-driven mindset with the ability to operate independently in a fast-growing startup environment.

• Strong collaboration skills, working effectively across GTM, Product, and Engineering teams.

• Ability to travel across the region as required (up to 30%).

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SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.