Bilingual Health Educator

BILINGUAL HEALTH EDUCATOR

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.