Project Manager

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.

About the Role

As a Project Manager at Sona, you’ll lead the coordination of an Implementation Pod consisting of a Solutions Architect and a Solutions Specialist, and together you’ll own a portfolio of enterprise implementations across the Social Care and Hospitality sectors.

You’ll run implementations of Sona’s products end-to-end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers. You’ll partner closely with senior stakeholders from our customers and internally across our Commercial, Product, and Customer teams. We’re a growing business, so you’ll also need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication.

Responsibilities

• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.

• Manage project risks, dependencies, and scope - communicating mitigations and changes clearly to all stakeholders.

• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.

• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.

• Produce clear, consistent documentation and status reports, escalating risks where required.

• Support our ‘Land and Expand’ approach by driving strong customer partnerships and early value realisation.
  Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.

Requirements

• Proven success delivering enterprise software implementation projects on time, within budget and scope.

• Excellent communication and stakeholder management skills, including working with C-level executives.

• Strong leadership and collaboration skills, able to influence without direct authority.

• Strategic thinker with strong risk management, planning and prioritisation capabilities.

• Calm, organised and results-driven under pressure, with excellent time management.

• Confident in presenting, reporting and managing multiple complex projects simultaneously.

• Bonus: experience with workforce management or HR software, experience managing customers or in operations in Social Care or Hospitality industries

Benefits

• £70,000 - £80,000 per annum

• Hybrid role - 2 x days in the London office a week + customer travel across the UK

• Share options

• 35 days annual leave (25 days standard plus 10 flexible public holiday days) 

• Extra day of leave for every year of service

• Pension contributions matched up to 5%

• Comprehensive health insurance

• Enhanced parental leave & pay

• Co-working space stipend for those based outside London

• Bi-annual all expenses paid team retreats

• The latest Macbook and equipment budget for your home office

• Professional development budget

• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.