At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
Observability Engineer
Department: Corporate IT
Reports to: Director
South Star Software Private Limited is committed to fostering innovation, collaboration, and technical excellence in every aspect of its operations. As an Observability Engineer at South Star, you will join a dynamic team that values continuous learning and encourages initiative in driving transformative solutions across our platforms.
Position Summary
We are looking for an Observability Engineer to design, implement, and manage our enterprise-level monitoring and observability infrastructure. The successful candidate will be responsible for architecting robust observability solutions utilizing industry-leading platforms such as Grafana, Prometheus, AppDynamics, and Splunk Observability. This position supports engineering teams by providing advanced dashboards, effective alerting mechanisms, and comprehensive data correlation that deliver critical insights into system performance, reliability, and behavior.
Key Responsibilities
Architecture & Design
- Design and implement scalable observability architectures that support monitoring across cloud, on-premises, and hybrid environments
- Establish observability standards, patterns, and best practices across the organization
- Evaluate and integrate new monitoring technologies and tools to enhance visibility capabilities
- Design data retention, aggregation, and storage strategies for metrics, logs, and traces
Platform Management
- Deploy, configure, and maintain enterprise monitoring platforms including Grafana, Prometheus, AppDynamics, and Splunk Observability
- Ensure high availability, performance, and scalability of observability infrastructure
- Manage platform upgrades, patches, and capacity planning
- Integrate observability tools with existing CI/CD pipelines and infrastructure automation
Dashboard & Visualization Development
- Create and maintain comprehensive dashboards that provide actionable insights for application and infrastructure teams
- Build executive-level reporting dashboards for system health and performance metrics
- Develop custom visualizations tailored to specific business and technical requirements
- Implement role-based access and dashboard governance
Alerting & Incident Response
- Design intelligent alerting strategies that minimize noise and prioritize critical issues
- Configure multi-channel alert routing and escalation policies
- Establish SLI/SLO/SLA frameworks and implement corresponding monitoring
- Collaborate with incident response teams to improve detection and diagnosis capabilities
- Conduct post-incident reviews to enhance monitoring coverage and alert accuracy
Collaboration & Enablement
- Partner with development, operations, and security teams to instrument applications and infrastructure
- Provide guidance on observability best practices, including logging standards, metrics collection, and distributed tracing
- Conduct training sessions and create documentation for observability tools and practices
- Act as subject matter expert for monitoring-related questions and troubleshooting
Required Qualifications
- 3-5+ years of experience with enterprise monitoring and observability platforms
- Hands-on expertise with Grafana, Prometheus, AppDynamics, and Splunk Observability (or similar tools)
- Strong understanding of monitoring fundamentals: metrics, logs, traces, and events
- Experience with containerized environments (Kubernetes, Docker)
- Proficiency in scripting languages (Python, Bash, PowerShell) for automation
- Knowledge of application performance monitoring (APM) concepts and practices
- Experience with configuration management tools (Ansible, Terraform) for infrastructure as code
- Understanding of networking, system administration, and distributed systems architecture
Preferred Qualifications
- Experience with OpenTelemetry and distributed tracing implementations
- Familiarity with PromQL, SPL (Splunk Processing Language), and other query languages
- Knowledge of time-series databases (InfluxDB, TimescaleDB, Prometheus TSDB)
- Experience implementing SRE practices and establishing SLI/SLO frameworks
- Background in software development or DevOps engineering
- Certifications in relevant monitoring platforms or cloud technologies
- Experience in regulated industries with compliance monitoring requirements
Technical Skills
- Monitoring Platforms: Grafana, Prometheus, AppDynamics, Splunk Observability
- Scripting/Programming: Python, Bash, Go, PowerShell
- Container Orchestration: Kubernetes, Docker, container monitoring best practices
- Configuration Management: Ansible, GitOps workflows
- Data Formats: JSON, YAML, Prometheus exposition format
- Version Control: Git, GitLab/GitHub
Personal Attributes
- Strong analytical and problem-solving abilities
- Excellent communication skills with ability to explain complex technical concepts
- Self-motivated with ability to work independently and prioritize effectively
- Detail-oriented with commitment to documentation and knowledge sharing
- Collaborative mindset with focus on enabling team success
Shift Schedule
- The standard in-office schedule is Monday to Friday, from 11:00 am to 8:00 pm IST. Remote work is permitted during maintenance windows.
