ServiceNow Senior Technical Consultant ITSM ITOM ITAM

Job Summary:

We are looking for a highly skilled ServiceNow Senior Technical Consultant with deep knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The ideal candidate will lead and execute the design, configuration, and implementation of ServiceNow solutions for enterprise clients. This role bridges technical expertise with process understanding to ensure successful solution delivery, client satisfaction, and platform scalability.

Key Responsibilities:

• Design and deliver ServiceNow solutions across ITSM, ITOM, and ITAM modules.

• Translate business and process requirements into technical configurations and customizations on the ServiceNow platform.

• Collaborate with architects, business analysts, and process consultants to ensure solution alignment with business goals and platform best practices.

• Develop and configure modules such as o ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog) o ITOM (Discovery, CMDB, Event Management, Orchestration, Service Mapping) o ITAM (Hardware Asset Management, Software Asset Management, Lifecycle Management)

• Configure workflows, business rules, client scripts, UI policies, and data imports using Glide and JavaScript.

• Implement integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.

• Support UAT, defect resolution, deployment, and post-go-live stabilization.

• Prepare technical documentation, design specifications, and training materials.

• Provide guidance to junior consultants and developers.

• Stay current with platform updates and recommend relevant innovations or optimizations.