Job Description
Staff4Me is looking for a dedicated and skilled T3 Engineer to join our technical support team. In this role, you will provide expert-level support for escalated technical issues, ensuring that our clients receive prompt and effective solutions. You will collaborate closely with Tier 2 engineers, vendors, and other stakeholders to troubleshoot complex problems and implement new technologies.
Responsibilities
- Provide real-time assistance to Tier 2 engineers and PNOCs, handling escalated calls and technical issues.
- Troubleshoot and resolve outstanding issues, coordinating with properties and recommending technician visits as necessary.
- Manage circuit cutovers, ensuring that all IP blocks are properly configured and receiving adequate bandwidth.
- Work with vendors to configure devices for new circuits and assist with cable runs to core switches.
- Implement and troubleshoot PMS and portal page functionalities, including access code creation.
- Conduct wifi surveys and troubleshoot issues related to third-party vendors, including conference services and payment systems.
- Manage repeat dispatches for unresolved PNOC cases, ensuring that problems are thoroughly addressed.
- Provide data analysis and correlation to identify faults in both wired and wireless production infrastructure.
- Collaborate with engineering and logistics teams as well as third-party vendors for the integration of new equipment and technologies.
