Starling Bank·2 days ago
Location: Cardiff, Manchester & Southampton
Reporting to: Transformation Director
Closing date: Wednesday, 28th January at 10am.
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
We are seeking a Senior Transformation Lead to play a critical role in strengthening how our operations are run, engage our people and continuously improve.
This is a hands-on senior role on a 6 month fixed term contract combining direct delivery with helping shape and establish new operational rhythms, continuous improvement processes and driving efficiency/customer experience improvement. A key requirement is to coach and mentor the Operational teams so they can confidently lead and sustain their own improvement work in the future.