Certified Medical Assistant (Contractor)

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and other organizations. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. 

Reporting to the Medical Director of Clinical Operations, the Certified Medical Assistant will be a key team member of the collaborative care team. The CMA serves as a liaison between providers, partner programs, pharmacies, insurance plans, support staff, patients, and others. They respond to inbound requests and assist with virtual care activities such as medication refills, connecting patients with clinicians, communicating test results, and providing patient education and support. 

Duties & Responsibilities:

• Receives, triages, and responds to inbound requests from providers, partner programs, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care.
• Under the direction of a clinician, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc.
• Assists with referrals, pharmacy questions,  patient portal administration, and authorization of services, equipment, and medications.
• Answers calls and routes all incoming correspondence to appropriate staff.
• Supports patients and team members with use of video visit technology and connecting patients with clinicians in a timely manner.
• Follow all privacy policies and maintain the confidentiality of protected health information.
• Some administrative and operations duties as assigned.