Stellar Cyber·12 days ago
Accelerate Your Career with Stellar Cyber
Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Nearly 33% of the world’s top MSSPs rely on our platform, along with enterprises and government agencies, and that number continues to grow as more organizations recognize the value of next-generation security solutions.
At Stellar Cyber, we’re at the forefront of AI-driven cybersecurity, leveraging automation to protect businesses from sophisticated threats. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that make a real impact in the market.
We are seeking a hands-on Senior Technical Support Manager to lead and actively participate in advanced technical support operations for our SIEM and cybersecurity platform. This role is responsible for customer escalations, complex break-fix troubleshooting, and operational excellence, while also managing and mentoring a Global Support team.
The ideal candidate has deep technical expertise, thrives in high-severity incident scenarios, and leads by example—remaining actively engaged in ticket queues, on-call rotations, and customer-facing problem resolution.
Technical & Escalation Management:
Customer Engagement:
Team Leadership & Operations:
Cross-Functional Collaboration: