At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
The Project Manager role, internally referred to in Stitch as the Business Strategist role, is not your typical project management job. Yes, you’ll drive timelines, budgets, and deliverables, but you’ll also bring your own martech expertise and point of view to every client engagement. Think of this role as part Program Manager, part Martech Consultant.
You’ll be the face of Stitch for your accounts by owning the day-to-day client relationship, ensuring projects move forward, and offering trusted advice on how to get the most out of Braze and its ecosystem. You’ll partner closely with our Solution Architects, Email Developers, and Marketing Strategists to help clients design, implement, and optimize their customer engagement strategies.
What You’ll Do
- Serve as the primary point of contact for our clients, driving project management while providing your point of view on their martech strategy
- Translate business objectives into technical and functional requirements that ensure success in Braze and related platforms
- Collaborate with other consultants at Stitch, including Solution Architects, Marketing Strategists, and Technical Producers at Stitch to deliver projects and programs for clients centered around Braze and their integration partners
- Utilize your consulting expertise to step into new or existing accounts with confidence to drive work forward through a strong understanding of the work required
- Delve into the details of your projects to develop a deep understanding of the challenges our clients face and work to help create solutions
- Intentionally create and build relationships with clients at multiple levels of the business, Stitch partners, and internal Stitch team members through regular communication and by consistently adding value
- Consistently work with your clients to find new work streams within the business and find new areas to make an impact to expand our existing business with each client
- Actively delegate tasks and organize workstreams across project teams
- Utilize Stitch’s internal project management tool, Click-Up, to organize the project team’s tasks and ensure maintenance of the client’s project management tools as well.
- Prompt project team members to create clear documentation of solutions
- Schedule all meetings, project syncs, and on-site meetings for the duration of the project
- Confidently communicate with all Stitch project team members and on all levels of the client team, including executives, IT, and Marketing, to ensure we’re adhering to our project timelines
- Proactively manage the project budget and ensure we have the appropriate timeline and project team members to deliver a successful solution to our client
- Effectively manage your time to achieve quarterly billable hour targets
- Stay sharp on Braze and its ecosystem by earning and maintaining at least three Braze certifications (including Braze Marketer)
- Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
What Does Success Look Like In This Role?
- In addition to driving project management activities, you are also the go-to advisor for your clients on campaign program strategy, platform migration, implementation strategy, and more. You develop a deep understanding of the strategic and technical aspects of Braze and the platforms that integrate into it to provide a strong point of view and expertise on how they will create success for your clients.
- You proactively strategize for how the technologies and processes we implement will affect the client team you work with and their business as a whole.
- You build strong relationships with your client teams and other teams in their business to find opportunities for Stitch to serve them.
- You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency.
- You manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets. You’ll be juggling a variety of activities during the week including heads-down work, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.
