Solutions Engineer

The Role

We’re now in our second year of selling the tldraw SDK and we’re growing fast. We’ve learned a great deal from our customers (companies like Observable, Autodesk, ClickUp, and Shopify) and one topic is coming up more and more – the need for technical guidance to accelerate their tldraw implementation and to reassure them that they’re setting off in the right direction. You will be providing that reassurance.

Working as part of the GTM team and directly with our wide range of enterprise customers – from rapid-growth startups to established businesses – you’ll be responsible for ensuring they begin their tldraw build in the best possible way. This will be primarily focused on the pre-sales side - explaining the nuance of tldraw's code-base, demoing, creating examples, and acting as the technical stakeholder. It will also cover the implementation phase right after signature - spending your first months at tldraw creating repeatable implementation frameworks to help customers get from 0-1. As an engineer, you will of course have a very close relationship with tldraw’s engineering and product team, initially learning from them and ultimately exchanging ideas to continually improve both our service delivery but also the product itself.

The Person

You’ve been a software engineer for a number of years, the most recent of which have been working directly with customers. You’re most motivated by solving problems and helping others succeed with technology, but also have an eye on developing into a more strategic contributor in the future. The agile and often unresolved processes of a young business don’t daunt you – rather, they are exciting to you, as your naturally strong organisation skills combine well with your appetite to get things done with minimal direction. And of course, you’re a team-player, keen to learn from and support others in the team.

At the heart of your motivation is a simple desire to help developers build awesome things with great tools. You have a truly customer-centric (and developer-centric) approach to implementation and empathise with the challenges our users face, allowing you to proactively propose solutions or workarounds to unblock them. tldraw’s SDK can be used in an enormous variety of applications, which means no two integrations are the same. You thrive on digging into our tech, rapidly learning how it can fit — or not! — a customer’s needs, and connecting the dots to make each integration a success.

Responsibilities

• Work as a key part of the GTM team, reporting to Head of GTM

• Lead pre-sales technical support, from demos through to helping a client envisage their integration roadmap

• Create a post-sale implementation framework, defining how we onboard customers and help them successfully integrations

• Develop and continuously improve technical onboarding materials, from integration guides and sample code to best practices, to ensure our developer users get their tldraw project off the ground swiftly and smoothly

• Define & implement the tooling and reporting needed to monitor onboarding progress and early customer engagement

• Collaborate closely with tldraw engineers to translate real-world feedback into product improvements

What you'll be doing technically

• Helping customers plan and estimate SDK integration with existing products

• Referring customers to developer resources

• Building demos, resources, and integration guides

• Debugging customer React/TypeScript integration issues

• Helping developers implement SDK features (custom shapes, tools, and UI)

• Troubleshooting integration conflicts

• Translating customer feedback into product improvements

Must-haves

• 5+ years as a hands-on software engineer building modern web applications, with strong full-stack proficiency in React and Typescript

• 3+ years working directly with clients, helping them with their technical needs (Implementation, Support, Client Success)

• Experience project managing multiple stakeholders, including external (clients)

• Experience working with developer tools or SDKs, including integrating third-party libraries/APIs into projects

• Experience in (or a desire to join) a more hands-on, unstructured environment where you can operate with autonomy and help shape new processes

Nice to Have

• Solutions Engineering / Developer Relations experience

• Experience being a foundational member of an implementation or customer success team

What You’ll Get

• Competitive salary and stock options

• Private health insurance (Vitality)

• Hybrid working with 4 days a week in our London office

• 25 days annual leave + public holidays

• Equipment allowance for your ideal setup

About tldraw

tldraw is a London-based Series A startup that creates software for “infinite canvas” applications. It is best known for tldraw.com, the hugely popular (and free) zero-friction collaborative whiteboard. Tldraw is also known for its viral demos and experiments, such as Computer and Make Real. The commercial product is our infinite canvas SDK for the web, for our clients to embed - and build on - a canvas in their own products & services. The community includes ~60k+ X followers, 40k+ GitHub stars, and 6k Discord members.