Customer Support Chat Specialist: 11A - 8P Eastern time, Full time
•Givebutter· 8h
SupportFull-timeWorldwide
8h ago
Transcarent·2 days ago
About this role
The Client Development Sales Lead, Mid Market (West) is responsible for growing client-business relationships. The work of a Client Sales Executive identifies strategic opportunities This individual must have a strong understanding of Tanscarent’s products or services, a thorough understanding of our customer base, work effectively cross-functionally, and has a thorough knowledge of our competition. Success will be driven by developing growth plans for existing clients, pursuing new business opportunities with our base, and closing revenue targets.
A day in the life…
Meet sales and revenue goals by designing and executing plans to achieve these goals.
Create strategies to combat potential revenue losses.
Works closely with internal partners to stay current on the options to be provided to our existing base. Contributes to the ongoing evolvement of that product base and optimizes what we are selling.
Assesses health of relationship with customer by working closely with the customer partnership team and business analytics functions to identify potential product solutions that improve stickiness with customers which will optimize the financial, customer/member experience, clinical outcomes, engagement, satisfaction or other success measures with our customers.
Performs ongoing customer reviews with internal team to strategize on opportunities to bolster PG outcomes and other measurables to ensure healthy relationships with our base.
Stays abreast of market dynamics, competitors, customer dynamics, competing opportunities, and performs research to identify new approaches to bolster our relationships with our clients.
Develops presentations to inform existing clients about additional opportunities from a product or service standpoint.
Creates a network of relationships externally with ecosystem partners to help facilitate strategic sales opportunities with our base.
Supports the sales process from inception to close. Keeps management abreast through scorecard logic on opportunities, risks, and other key metrics related to sales activity.
Performs recurring reviews of contracts and needs to renew historical upsell opportunities.
Develops relationships within customer base to facilitate the opportunity to sell effectively both on a short-term and long-term basis.
What we are looking for…
Bachelor's degree in business, healthcare, or a related field, with 10 years experience in sales and/or business development, or equivalent combination of education and experience.
Experience working with large national account customers.
Experience in a client development sales role and a demonstrated pattern of success.
Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
Knowledge of, or experience working in the Healthcare industry.
Strong communication and negotiation skills, as well as solid presentation skills.
Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.