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Based in Austin, Texas, TrueDialog is a Communications Platform-as-a-Service (CPaaS) company that offers an enterprise-grade SMS messaging platform designed for businesses of all sizes. Our award-winning platform is transforming how organizations connect with customers through text messaging - today's most engaging and responsive channel - with powerful capabilities and simplified implementation.
Through superior features, industry-leading security, and direct carrier connections, the platform deliver enterprise-grade reliability while reducing messaging costs by up to 75%. TrueDialog is trusted by thousands of brands, including Coca-Cola, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University.
We are seeking a Sr. Product Manager to augment the customer and market needs and contribute to the vision, strategy, development and execution of our SMS, MMS, Voice and RCS communications platform. This role will report directly to the Chief Technology Officer (CTO) and will also work closely with the CEO, and other members of the leadership team as needed. The ideal candidate will be instrumental in collaborating with the CTO to help shape the product roadmap and run product operations, ensuring product excellence, and delivering innovative solutions that meet the evolving needs of enterprise customers and partners, and keep TrueDialog at the forefront of innovation.
The ideal candidate will act as the crucial bridge between product development, sales, and marketing. He/she will have a strong understanding of the technology and work closely with the product owners, to effectively translate timelines and product details to marketing and sales, and also translate market and customer needs into requirements for the product owners.
Key Responsibilities
- Product Operations Leadership
- Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products
- Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends.
- Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features.
- Partner with the CTO to align product initiatives with technical architecture and scalability plans.
- Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity.
- Execution & Delivery
- Work closely with the tech team to deliver high-quality product releases.
- Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance.
- Drive prioritization and resource allocation across competing initiatives.
- Customer & Market Insight
- Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements.
- Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation.
- Leadership & Collaboration
- Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence.
- Serve as a product voice in executive discussions, providing clear updates and strategic recommendations.
- Collaborate closely with engineering leadership to balance speed, scalability, and compliance.
- Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency
- Actively learn and understand each product owner’s area of expertise to foster collaboration and cross-domain innovation.
- Build a unified product culture that values knowledge-sharing and collective accountability.
- Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications.
- Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers.
- Documentation & Knowledge Management
- Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates.
- Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards.
