At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking an experienced Proposal Manager who is familiar with APMP’s Book of Knowledge or similar approaches (e.g., Shipley) to develop and execute winning proposals that help our clients achieve their goals.
Working with our Sales Team, TTEC Digital Proposal Managers create and develop proposals in support of our sales teams in response to commercial and public sector RFx/tenders. Responsibilities include analyzing requests for proposals (RFxs), collaborating with sellers on bid strategy and win themes and leading storyboarding sessions of the overall response; creating content in collaboration with subject matter experts; and writing, editing, and tailoring proposals for large complex deals. This role also develops the proposal plan and templates and leads proposal reviews for bid strategy, responsiveness to RFx, thoroughness, accuracy, quality, and effective design and layout.
The Proposal Manager will use pre-existing materials as well as manage and moderate new content from within Responsive as well as other corporate sales and delivery assets. This role is expected to work with SMEs within TTEC Digital and, as the pursuit warrants, our sister organization – TTEC Engage, to ensure the content is “on brand” and the entire proposal is client-centric, responsive, and compliant with RFx requirements. The Proposal Manager must understand the client/prospect’s challenges and goals (as outlined in the RFx and the seller’s opportunity plan) and ensure the team addresses those items in the response. Additionally, they are responsible for QA and ensuring the proposal storyline / all sections of the proposal are consistent, that our differentiators are made clear, and that we are persuasive in explaining why the client should select TTEC Digital for their partner.
