Enterprise Implementation Manager

Vatica + Cozeva: Shaping the Future of Value-Based Care  

Vatica Health’s merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica’s #1-rated risk adjustment platform with Cozeva’s #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care.  

Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes.  

For our current and future employees, this merger represents an exciting opportunity to be part of something bigger:  

• A broader mission to improve healthcare quality and equity.  

• A deeper platform of technology, data, and clinical insight.  

• Greater potential for personal and professional growth within a fast-growing, category-defining organization.  

Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike. 

As an Enterprise Implementation Manager, you play a crucial role in the initial stages of the customer journey, ensuring that our enterprise clients successfully implement and adopt Cozeva, realizing the value of our solution to achieve their business goals. Your primary responsibility is to earn the trust of our customers and guide them through a seamless onboarding process, reducing churn risk and establishing a foundation for a long-term partnership. The Enterprise Implementation Manager will be part of a broader Sales & Revenue team, responsible for leading the cross-company efforts to help Cozeva minimize time-to-first-value for our customers. 

Responsibilities: 

Customer Relationship Management & Advocacy 

• Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding. 

• Act as a trusted advisor, understanding each customer’s business goals and ensuring all activities align with their success. 

• Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization. 

Onboarding & Implementation 

• Develop and execute tailored onboarding and implementation plans that align with customer objectives. 

• Oversee setup, configuration, and training to ensure a seamless and timely go-live experience. 

• Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness. 

Training & Enablement 

• Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform. 

• Maintain up-to-date educational materials and documentation to support self-service learning. 

Customer Success & Retention 

• Monitor customer adoption, satisfaction, and progress toward key milestones. 

• Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn. 

Cross-Functional Collaboration & Reporting 

• Partner with sales, product, and support teams to provide a cohesive, consistent customer experience. 

• Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement.