Visa·1 day ago
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
The AP Go-To-Market Services team shapes transformative client service experiences for new product solutions and leads the charge in delivering seamless, end-to-end implementations of Value-Added offerings to ensure clients’ success.
What a Senior Service Experience Consultant does at Visa:
A Senior Service Experience Consultant at Visa drives client-focused product and solution deployment across Asia Pacific. The role partners with Product and Technology teams to align strategic roadmaps, advocate for client needs, and ensure scalable, repeatable implementation. Responsibilities include leading complex initiatives without predefined processes, defining support and implementation plans, executing pilot use cases, and transitioning support to core Client Services teams—all with a focus on operational efficiency and enabling growth.
Projects: You will lead service delivery for new Visa Acceptance Platform (CYBS) capabilities, including but not limited to:
Why this is important to Visa:
Visa Acceptance Platform (aka Cybersource) and emerging Visa solutions are critical to Visa’s core payments business. This role is primarily responsible for managing both the Visa Acceptance Platform product suite and VisaNet products, ensuring alignment with Visa’s strategy for Core Products and Value-Added Services (VAS). By enabling clients across global processing initiatives, this role drives the achievement of targeted business objectives and strengthens Visa’s position in delivering innovative payment solutions.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
What will also help:
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.