Senior Service Experience Consultant

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The AP Go-To-Market Services team shapes transformative client service experiences for new product solutions and leads the charge in delivering seamless, end-to-end implementations of Value-Added offerings to ensure clients’ success.

What a Senior Service Experience Consultant does at Visa:

A Senior Service Experience Consultant at Visa drives client-focused product and solution deployment across Asia Pacific. The role partners with Product and Technology teams to align strategic roadmaps, advocate for client needs, and ensure scalable, repeatable implementation. Responsibilities include leading complex initiatives without predefined processes, defining support and implementation plans, executing pilot use cases, and transitioning support to core Client Services teams—all with a focus on operational efficiency and enabling growth.

Projects: You will lead service delivery for new Visa Acceptance Platform (CYBS) capabilities, including but not limited to:

• Visa Intelligent Authorization
• UPI & RuPay Acceptance
• Agentic, QR Connector, PassKeys, C2P
• Card Present Solutions
• China Domestic Processing

Why this is important to Visa:

Visa Acceptance Platform (aka Cybersource) and emerging Visa solutions are critical to Visa’s core payments business. This role is primarily responsible for managing both the Visa Acceptance Platform product suite and VisaNet products, ensuring alignment with Visa’s strategy for Core Products and Value-Added Services (VAS). By enabling clients across global processing initiatives, this role drives the achievement of targeted business objectives and strengthens Visa’s position in delivering innovative payment solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Bachelor’s Degree with at least 10+ years of experience in product and project management or product development in the payments industry
• Functional project management experience in a client facing role.
• Working knowledge of CyberSource processing, payment gateway and merchant solutions and Visa Processor Connect platform core transaction processing (CyberSource merchant connection, CyberSource and VPC system message routing, authorization, clearing and settlement)
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists. Be able to communicate complex, technical concepts in a focused and well-organized manner.
• Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Organized self-starter, client-centric, analytic, collaborative, understands and can translate complex issues and speaking to impact and priority.
• Excellent client engagement and relationship management skills with collaborative approach to stakeholder management
• Be able to learn and acquire knowledge in new technologies in keeping step with market developments. 

What will also help:

• Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment.
• Experience of working with Issuers, Acquirers, Merchants and Processors in the Asia Pacific region
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures. 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.