The Onsite Health Coach & Wellness Program Manager is responsible for collaborating and developing relationships with clients and members. This individual will be responsible for onsite event planning, ongoing education, outreach, coordination with client admin team and engagement with Vitality program. This position requires developing and maintaining an excellent working relationship with clients, vendors, brokers, and internal teams, in addition to providing superior client education, engagement and customer service while improving member health outcomes.
- Partner with internal Wellness Strategy Manager to deliver superior client experience, according to defined KPIs
- Incorporate multifaceted skillsets to deliver and drive engagement with Vitality services/products according to defined protocols
- Deliver upon all phases of the relationship – enrollment, assessment, ongoing participation, and engagement
- Empower behavior change skill development within participants to increase their ability to self-manage their health and wellbeing lifestyle behaviors. Focused on behaviors linked to return on investment
- Direct impact engagement through performing client specific outreach and coaching, using various modalities and technologies
- Serve as internal liaison for client group; participate in both in-person and virtual initiatives to support client and member experience and health program delivery
- Assist with client-specific requirements and impel participants to complete activities on schedule as required
- Facilitate successful coaching experiences, with success defined through engagement, impact and satisfaction measures. Address social determinants of health and other wellbeing opportunities to minimize negative impacts, connect and empower participant use of available resources
- Enter health data into documentation systems to ensure accurate and timely reporting
- Manage a flexible work schedule to meet client needs across multiple shifts and thrive in a fast-paced, ambiguous environment while meeting the needs of the client and participants, optimizing engagement in various programs
- Engage identified populations to promote wellbeing programs and activities using appropriate outreach strategies; empower participants to become active in their own health by utilizing motivational interviewing and behavior change techniques to make ongoing positive lifestyle choices
- Maintain and remain up to date with current coaching standards and continue professional development.
- Collaborate with leadership to meet or exceed productivity and team KPIs
- Demonstrate strong executive function skills by effectively prioritizing tasks, managing competing deadlines, and maintaining organization in a dynamic environment; collaborate across teams and apply advanced time management strategies to ensure timely delivery of client and internal objectives
Ongoing Projects:
- Wellness fairs
- Wellness initiatives/education
- New Hire orientation/enrollment
- Weekly meditation
- Weekly wellness email
Salary Range: $70,000-85,000/annual
