Import Manager (m/f/d) - UK

Join the Voyfai Group

In this role, you will join one of the established UK freight forwarding companies, operating at the center of a busy, multimodal import environment with strong air, sea, and road freight activity.

The company operates with strong in-house customs capability, handling imports through major UK airports and seaports, and working closely with a trusted network of carriers, hauliers, and global agents to deliver reliable, end-to-end logistics solutions.

Your Role:

As Import Manager, you will lead a team of import operators and remain closely involved in day-to-day import operations across sea, air and road freight, with a strong focus on ocean imports.

This is a hands-on operational leadership role, suited to an experienced import professional who is comfortable taking ownership, leading from the front, and delivering consistently high service levels in a fast-paced freight forwarding environment.

Key Responsibilities:

• Lead and manage a team of import operators, ensuring high standards of accuracy, compliance, and customer service.

• Oversee day-to-day multimodal import operations across sea, air, and road freight as well as dedicated customs clearances.

• Remain hands-on with operations, supporting complex or time-critical shipments as required.

• Ensure full compliance with UK customs regulations, and maintain up to date knowledge of CDS, HMRC requirements, and relevant industry standards.

• Act as the main escalation point for operational issues, customs queries, and customer matters.

• Review job files, costs, and invoices to ensure accuracy, cost control, and profitability.

• Monitor workflows and operational performance, driving practical improvements where needed.

• Work closely with sales and customer-facing teams to support service delivery, customer retention, and account growth.

What You Bring:

• Proven experience in UK imports operations within a freight forwarding environment.

• Strong knowledge of customs clearance and import documentation, including CDS.

• Experience leading a small operational team or operating at Import Manager / Import Supervisor level.

• Solid understanding of multimodal freight forwarding, incoterms, and commercial cost control.

• Comfortable performing under pressure and taking ownership in time-critical situations.

• Experience using freight and customs systems; BoxTop and ASM Sequoia experience is highly beneficial.

• A resilient, hands-on leader who leads by example and stays close to the operation.

• Commercially aware, customer-focused, and solutions-driven, with pride in delivering shipments successfully.

What We Offer:

• Company Pension & Private Healthcare: Comprehensive support for your financial and personal well-being.

• Remote Working: Flexibility to work from home while maintaining autonomy in your role.

• Generous Holiday Allowance: 22 days of annual leave, plus bank holidays.

• Positive & Supportive Work Environment: Work alongside great colleagues in a dynamic, driven, and collaborative setting.