WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
Position Overview:
The Technical Support Triage Representatives (TSTR) is responsible for working directly with WatchGuard authorized resellers, distributors, internet service providers, end-users, prospects, and internal employees to determine the severity and urgency of technical support requests and preparing relevant support data for Technical Support Representatives (TSR). Customers within each of these groups may have dramatically different levels of technical expertise. The TSTR must be able to adjust their level of technical communication to that which is most effective for that customer. The TSTR must project a professional company image through phone and online interaction.
