Product Operations Manager
•Cresta· 7h
OperationsFull-time$160k-200kAmericas
7h ago
Wheel·1 day ago
Job Title: Director, Clinical
Location: Remote, USA with preferred locations in SF Bay Area or Austin, TX.
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
About the Role
As Director, Clinical, you will lead Wheel’s commitment to clinical excellence, overseeing the following programs at Wheel i) Clinical Protocol Design, ii) Clinical Operations including provider onboarding and education, iii) Clinical Quality and Patient Safety, iv) Collaboration with the President of Wheel Medical PC.
You will collaborate closely with Product and Engineering teams to integrate clinical insights into our virtual care platform, ensuring scalable and safe virtual care delivery. You will lead the clinical organization to advance its systems, processes, and culture ensuring consistent, safe, high-quality care at scale. As the leader of the Clinical Operations team, you’ll define key performance metrics and implement mechanisms to drive continuous improvement across quality, safety, and clinician experience. The ideal candidate is a strategic builder with deep clinical and operational expertise, a bias toward action, and a track record of collaborating across Product, Solutions, Customer Success, Sales, Network Operations, and Finance to deliver exceptional care through a modern, tech-enabled model.
What You’ll Do
Clinical Leadership
Lead, coach, and develop the Wheel’s clinical team, ensuring alignment with organizational goals and a culture of excellence and accountability.
You will lead collaborations with Wheel P.C. ensuring there are mechanisms in place to inspect quality, experience and access of our products to customers.
Set clear KPIs for clinical operations and quality, using data to drive continuous improvement and operational performance.
Foster a high-performing, mission-driven team through mentorship, structured feedback, and growth opportunities.
Serve as a cross-functional leader, collaborating with Product, Solutions, Customer Success, and Network Operations to ensure a cohesive care delivery experience.
Clinical Protocol Design & Commercial Support
Oversee the development of clinical protocols for new programs in partnership with the Medical Director, Clinical Program Design ensuring that products are developed in coordination with other stakeholders ( product,solutions, ops, and account management).
Ensure that programs are aligned with Wheel’s operational clinical protocols and that clear metrics for performance are aligned with prospective clients and appropriately detailed in contractual agreements.
Drive toward consistent protocols for key condition areas across clients so as to simplify the clinician experience.
Clinical Operations & Support
Oversee the operational execution of client implementations, ensuring clinical accuracy, regulatory compliance, and successful go-lives.
Act as a clinical operations escalation point for key clients and internal stakeholders, translating needs into scalable solutions.
Standardize and optimize workflows across clinical onboarding, training, and clinician support.
Quality, Safety, and Compliance
Lead the development and execution of Wheel’s clinical quality and patient safety programs, including audit frameworks, incident reporting, and continuous improvement processes.
Own the clinical regulatory strategy, including collaborative practice agreements and ongoing legal/compliance partnerships.
Proactively monitor and address clinical escalations, remediating quality concerns and reinforcing a culture of clinical accountability.
Clinical Workflows & Process Improvements
Partner with Product and Engineering to enhance tools that support clinical workflows, quality monitoring, and clinician performance.
Ensure the availability, reliability, and impact of key third-party clinical platforms and systems.
Design scalable processes that improve efficiency, reduce cost per case, and enhance clinician and patient experiences.
Who You Are
A seasoned clinical operations leader with 10+ years of experience driving quality assurance, patient safety, and team performance.
A collaborative partner who knows how to work effectively with Product and Engineering to bring clinical insight into digital health solutions.
An expert in telehealth and healthcare regulations, with a strong compliance mindset.
A clear communicator who builds trust and alignment across clinical and non-clinical teams.
A data-informed operator who establishes and monitors KPIs tied to quality, safety, and operational excellence.
A cross-functional leader who thrives in complex environments and guides multidisciplinary teams with clarity and purpose.
An innovator with a track record of implementing scalable solutions in high-growth healthcare organizations.
A strategic thinker who blends clinical knowledge with business acumen to elevate care delivery and support company growth.
A builder with experience navigating ambiguity and creating structure in a fast-paced, startup environment.
A practitioner with the clinical credibility and leadership presence to effectively manage licensed providers (MD, RN, PA, NP).
Salary and Perks
Pay Range: $187,000 - 253,000 base compensation. The role also offers a 10% bonus.
Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until Mar 31, 2026. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.
As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.