Order Management - CS Agent

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role

We are looking for a Sr CS Agent - Order Management, to manage order placement, suppliers’ communication, ensure accurate and up-to-date product information, and play a key role in processing orders and supporting our client inquiries. In this cross-functional role to ensure smooth order fulfilment and timely, accurate responses to our clients’ needs.

Key Responsibilities

Order Processing & Quality Control

• Process customer orders with suppliers, confirming product availability, alternatives, pricing, and shipping details within agreed timelines.
• Ensure orders are accurately completed and meet quality standards.
• Work closely with Customer Operations teams on catalogue-related topics, including keeping the product catalogue up to date, removing end-of-life products, and adding suitable alternatives.
• Identify and manage pricing discrepancies, ensuring timely alignment with the Finance team.
• Escalate complex supplier or order-related issues (e.g. pricing changes, product mismatches) to the appropriate teams.

Customer & Stakeholder Communication

• Communicate clearly and professionally with clients via the ticketing system to resolve order-related questions or issues.
• Respond to internal and external inquiries regarding order status, shipping, and returns.
• Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
• Share timely updates with other customer-facing teams to ensure alignment and smooth follow-ups.

Skills & Requirements

• 3+ years of experience in procurement, customer support, or an operations role.
• Strong attention to detail with the ability to maintain high-quality standards.
• Familiarity with eCommerce platform guidelines and compliance requirements.
• Excellent communication and customer service skills.
• Experience with order fulfilment processes.
• Comfortable working cross-functionally across several teams
• Ability to multitask and work effectively in a fast-paced environment.
• Proactive problem-solving skills with a customer-first mindset.
• Experience using customer support ticketing systems (e.g. Zendesk, Freshdesk, Intercom).

Characteristics

• Detail-oriented with a strong focus on accuracy and compliance.
• Strong sense of ownership and accountability.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• A collaborative and service-oriented mindset.
• Self-motivated and capable of working independently as well as within a team.

What We Offer

• A role within a fast-growing, dynamic company environment.
• Flexible remote working setup, balancing office and home.
• A complete work-from-home package, including all necessary tools and equipment.
• A vibrant, entrepreneurial culture that encourages innovation and personal growth.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team!