About xAI
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
About the Role
As Safety Supervisor, you will lead and mentor a team of Safety Agents to safeguard the X platform by overseeing high-impact content moderation, customer support, and data curation operations. Drive operational excellence by leading teams, optimizing processes (leveraging automation in daily operations), resolving issues proactively, using data-driven insights, and collaborating closely with Engineering, Product, and Policy to improve safety tools, enforce policies fairly, and elevate platform quality in a fast-paced, mission-critical environment. This hands-on leadership role demands strong operational expertise, analytical rigor, people management skills, and a genuine commitment to making X a safer, more reliable space for users worldwide.
Responsibilities
- Supervise and mentor Safety Associates & Analyst, ensuring efficient case, ticket, and data resolution.Oversee content moderation and customer support to combat spam, fraud, and harmful content, enforcing policies impartially.
- Manage operations, including scheduling, hiring, performance, and workflow quality.
- Foster excellence and engagement through mentoring, coaching, performance reviews, and training.
- Develop gamified strategies to motivate and reward high performers.
- Lead platform sweeps to proactively address bugs and moderation issues, collaborating on automated enforcement solutions.
- Coordinate with shift leads and teams for smooth transitions, case handoffs, and timely task prioritization to meet safety and data goals.
- Work with stakeholders to define project scope, refine quality guidelines, and represent workflows. Resolve high-profile escalations end-to-end, communicating clearly with senior stakeholders.
- Optimize resources and processes for consistent, high-quality results, exceeding industry standards in content moderation and data quality.
- Analyze data to identify inefficiencies, ensure annotation integrity, and provide actionable insights for improvements, policy development, and strategic decision-making.
- Act as a key feedback loop for product engineering and policy teams, improving tools, analytics, and services that enhance safety and data workflows.
- Partner with technical teams to refine internal tools, develop annotation methodologies, and stay ahead of industry trends that impact safety and data curation.
Required Qualifications
- Bachelor’s Degree in data science, computer science, business management, or a related field OR equivalent relevant experience.
- 5+ years of operations experience, including 2+ years managing Safety Operations or Customer support roles alike. This includes leadership of small to medium-sized teams in content moderation, customer support, data curation or similar.
- Proven ability to guide and mentor teams, with a track record of fostering continuous learning and high performance.
- Expert-level knowledge of safety operations, content moderation, or data quality processes, with credibility among senior stakeholders.
- Strong data/analytical skills, with experience using data visualization tools to identify trends, anomalies, and actionable insights.
- Excellent written and verbal communication skills, capable of articulating technical concepts to diverse audiences.
- Comfortable working flexible 365 24/7, US shift operations, weekends, holidays, and being on-call in exigent circumstances with multinational teams, in an operations center. You are expected to work the following days: Tues-Sat or Sun-Thurs we are a 5 day in office company.
- Detail-oriented, with a bias for action, execution, and impact in fast-paced environments.
- An active X user with a passion for making the platform safer and more supportive.
Preferred Qualifications
- Experience or certification in project management, customer service software tools, or AI/ML concepts.
- Technical expertise in developing or refining tools that support safety or data objectives.
This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.
Annual Salary Range
$105,000 USD + Equity
xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
