Senior Product Designer

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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

Zello helps organizations stay connected with fast, reliable push-to-talk communication. We’re looking for a Senior Product Designer to create website experiences that drive conversions—with a strong focus on landing enterprise-level customers. This position is also responsible for designing and improving Zello web products, including network management tools, customer-facing kiosks, and more.

This role is ideal for someone who thrives in discovery and ideation work, takes initiative, and can own the design process from lo-fi to hi-fi and support engineering all the way through shipping.

After a successful first year, you will have

• Designed high-impact digital touch points on Zello.com that informed, persuaded, and converted enterprise leads into paying customers.

• Collaborated with Marketing and Sales on digital strategies (e.g. SEO, AI search optimization, etc…) to grow Zello as a brand.

• Drove successful improvements across Zello’s web-based products, including Management Console, QR Assist, and Kiosk.

• Helped improve the Zello iOS and Android product experience when needed.

• Scaled and grew Zello’s Design System and Design Ops

What you'll do

• Build compelling and user-focused experiences on Zello.com with Marketing and Sales to acquire and convert enterprise leads

• Partner with Product and Engineering to improve and grow Zello’s web-based products such as Management Console and QR Assist

• Improve usability, accessibility, and information architecture across all Zello experiences, including iOS and Android

• Lead collaborative discovery and research on customers, end-users, and environments, then translate findings into clear opportunities and principles

• Facilitate ideation sessions and other workshops to align cross-functional teams on real opportunities and generate a variety of potential solutions

• Own design efforts from lo-fi to hi-fi and support QA efforts through release

• Utilize AI tools to increase efficiency and quality in the design process

• Publish content on Zello.com and related sites

• Contribute towards and improve Zello’s Design System

Who you are

• Self-starting and proactive

• Able to operate in ambiguity and occasional urgency

• Makes decisions based on research and data

• Communicates clearly with stakeholders and teammates

• Enjoys working collaboratively and cross-functionally

• Willing to adopt new skills and methods

• Takes pride in high quality work

• Inspires others to use design thinking and methods

This Role Is Not

• Software Engineering

• Product Management

• Marketing Strategy

• Graphic/Visual Design

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.