Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
As a Customer Success Manager at Zus Health, you own the post-implementation customer journey for complex healthcare provider organizations and value-based care organizations that are leaning into data interoperability to deliver exceptional patient care. Reporting to the Head of Customer Success, you are accountable for executive-level customer relationships, long-term retention, and revenue expansion across a portfolio of customer accounts.
You develop a deep understanding of each customer’s organizational structure, business priorities, and clinical and operational success metrics. Acting as a trusted advisor across stakeholders - executive, clinical, operational, and technical - you guide customers through product adoption and value realization strategies that align Zus Health’s platform with their organization-wide initiatives.
This role requires strong executive presence paired with hands-on problem solving. You are comfortable leading strategic planning conversations with executive stakeholders while also partnering closely with on-the-ground teams to navigate operational complexity, technical challenges, and change management. You proactively identify risk, orchestrate cross-functional engagement, and ensure clear accountability across Zus Health and customer teams.
You own enterprise account planning, including success plans, renewal and expansion strategies, and clearly defined KPIs tied to customer outcomes. You leverage data and analytics to track performance, identify optimization opportunities, and uncover pathways for growth. As the primary point of contact for your accounts, you advocate for customers internally while aligning product, engineering, and services resources to ensure consistent, measurable value delivery at scale.
This role can be located anywhere in the US. This role will require some travel to company and customer meetings.
