Head of Revenue Operations

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The Role

The mission of the Head of Revenue Operations is to build the commercial infrastructure that makes Ambience’s revenue execution predictable, inspectable, and scalable. You will operate as the single-threaded owner of Revenue Operations, shaping how we plan, forecast, execute, and measure performance across the entire GTM organization.

You will define the structures, systems, and operating rigor that govern how our teams generate, accelerate, and retain revenue—owning everything from funnel definitions and forecasting methodology to CRM governance, commercial guardrails, and quote-to-cash workflows. Your work will bring clarity to ambiguity, ensure consistency across functions, and create the foundations for durable, repeatable commercial excellence as the company scales.

What You’ll Do

• Architect the GTM operating system—owning funnel definitions, lifecycle logic, handoff rules, stage criteria, required data fields, and operational SLAs across Sales, Marketing, and Care Transformation.

• Design and govern the forecasting and planning system, including methodology, roll-up logic, capacity models, pipeline coverage standards, and the inspection cadence GTM leaders use to drive accountability.

• Own CRM governance (HubSpot)—defining required fields, object models, validation rules, hygiene standards, and workflow automation to ensure clean, reliable, non-gamable data.

• Define commercial guardrails for pricing, discounting, non-standard terms, and deal routing; operate Deal Desk in partnership with Sales, Legal, and Finance.

• Establish the foundations of Ambience’s quote-to-cash process, mapping workflows end-to-end across Sales, Marketing, Care Transformation, Legal, and Finance.

• Partner closely with GTM leadership to diagnose funnel performance, identify friction or structural bottlenecks, and drive improvements that increase conversion, retention, and expansion.

• Strengthen revenue clarity and commercial rigor by publishing definitions, codifying processes, and building intuitive systems that make intended behaviors the default behaviors.

• Collaborate with Product, Data, and Engineering to define instrumentation requirements, data capture needs, and integration logic that support accurate reporting, forecasting, and workflow execution.

• Stand up the first RevOps team, defining the team charter, talent needs, and hiring sequence required to support Ambience’s 180-day and long-term commercial roadmap

Who You Are

• You have 8+ years of experience across Revenue Operations, Business Operations, Strategy & Analytics, or equivalent roles in high-growth B2B or SaaS environments.

• You’ve built GTM systems and processes from 0 → 1, ideally owning the operating model, CRM architecture, and forecasting framework in a scaling organization.

• You bring deep technical fluency in Salesforce and HubSpot, with hands-on experience designing data models, workflows, automations, and integrations across the GTM stack.

• You have strong analytical and financial acumen, with experience partnering with Finance on forecasting, planning, and KPI logic.

• You’re a systems thinker who designs structure, clarity, and mechanisms that scale — and you hold a high bar for data integrity, definitional consistency, and operational precision.

• You have strong commercial judgment around pricing, discounting, and terms, and know how to translate business intent into crisp, system-ready logic.

• You excel in cross-functional leadership, navigating complex, ambiguous environments and building trusted partnerships across GTM, Finance, Legal, Product, and Engineering.

• You thrive in a mission-driven, entrepreneurial setting, valuing clarity, kindness, and first-principles reasoning in high-complexity situations.

Pay Transparency

We offer a base compensation range of approximately $217,884 – $253,713 per year, exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences. Our compensation philosophy prioritizes meaningful equity grants, enabling team members to share directly in the impact they help create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at [email protected]. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.