COMPANY DESCRIPTION
Actabl is transforming hotel operations through purposeful innovation. Our integrated software products empower over 10,000 hotel properties worldwide with the insights and tools needed to thrive in an evolving industry landscape.
We invite talented SaaS professionals to join our mission of empowering the people who power hospitality by enabling excellence in hotel management. By developing sophisticated yet accessible software solutions, we help hoteliers address their most pressing challenges — from visibility to operational efficiency to profit optimization.
Be part of a team that combines technical expertise with genuine commitment to advancing the hotel industry through thoughtful, results-oriented technology.
JOB DESCRIPTION
Actabl is seeking a Director of Professional Services to lead the strategy, commercialization, and delivery of our custom and value‑added services portfolio. This role owns complex professional services engagements outside of core SaaS offerings, including integrations, custom solutions, data initiatives, and consulting services, and ensures they are delivered in a scalable, repeatable, and financially disciplined manner.
Reporting to the Vice President of Implementations and Operations, the Director of Professional Services operates as a senior leader within the organization, partnering closely with Revenue, Customer Experience, Product, and Finance. This leader is accountable for evolving the Professional Services function to support Actabl’s growth, improving customer outcomes while building the systems, processes, and talent required to scale.
You’re Excited About This Opportunity Because You Will:
- Own the strategy, commercialization, and end-to-end execution of Actabl’s custom and value-added professional services offerings outside of core SaaS bundles.
- Lead the design, pricing, and launch of new service offerings, partnering closely with Sales to evangelize Professional Services across the organization and drive predictable revenue growth and margin performance.
- Oversee delivery of complex, high-impact professional services engagements, ensuring consistent quality, financial discipline, and customer success at scale.
- Translate bespoke project work into scalable SOPs, playbooks, and reusable delivery frameworks that reduce effort, improve consistency, and accelerate time-to-value.
- Partner cross-functionally with Revenue, Customer Experience, Product, and Finance to align service delivery with commercial strategy, improve deal quality, and maximize long-term customer value.
- Lead, mentor, and develop a high-performing Professional Services organization, fostering a culture of accountability, ownership, and continuous improvement.
- Drive operational rigor across forecasting, delivery governance, risk management, and portfolio-level performance management.
- Leverage data, insights, and performance metrics to continuously improve service delivery efficiency, customer satisfaction, and business outcomes.
- Explore and apply AI tools in your day-to-day work to simplify tasks, accelerate outcomes, and elevate your effectiveness as a leader.
We’re Excited About You Because:
- You bring 6+ years of Professional Services leadership experience, including building, scaling, and operating services organizations with measurable revenue impact in a SaaS environment.
- You have a proven track record of designing and commercializing scalable service offerings while leading complex, cross-functional initiatives with revenue impact.
- You demonstrate strong financial acumen, including margin analysis, forecasting, and revenue recognition, and are comfortable owning services performance against targets.
- You are an experienced people leader who practices servant leadership and is deeply committed to developing high-performing teams and future leaders.
- You bring executive presence and are comfortable influencing senior stakeholders and driving alignment through clarity, credibility, and results.
- You possess strong technical fluency and can communicate complex concepts to both technical and non-technical audiences.
- You are comfortable using modern AI tools to increase productivity, analyze information, and support decision‑making.
- You apply strong judgment when working with AI‑generated outputs, validating accuracy and relevance.
- You use AI responsibly, with awareness of security, privacy, and ethical considerations.
- You align with Actabl’s core values, demonstrating servant leadership, customer obsession, strategic thinking, grit, collaboration, adaptability, and a commitment to continuous improvement.
- You possess a proactive, solution-oriented, problem-solving mindset — “I’ll figure it out.”
- You thrive in a small, growing, fast-paced, results-oriented environment and are energized by building something from the ground up.
Base Salary Range: The target salary range for this position is ($120,000 – $140,000), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Location: This role is based in Denver, CO with a hybrid work model, or may be fully remote for candidates located outside of the Denver metropolitan area.
Secure Candidate Experience: All official emails and messages regarding your application will come from an @actabl.com or @alpinesg.com email address. We will never ask for sensitive personal information such as Social Security numbers, banking information, or payment details during the hiring process.
