Product Trainer & Technical Support - Germany

About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities

• Perform on-site product installations and deliver in-person product trainings at customer locations.
• Conduct hands-on training sessions and workshops for groups of 5–10 participants.
• Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
• Deliver virtual trainings, webinars, and remote support when required.
• Act as a trusted technical contact, maintaining strong long-term customer relationships.
• Travel extensively across Germany.
• Visit the office for repairs or technical interventions when needed.
• Support the company at trade fairs and industry events.
• Document installations, issues, and resolutions accurately.