Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As a Staff Accountant, at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.
At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
We are seeking a Staff Accountant to join our dynamic team in San Jose, CA. Reporting to an accounting manager, this role will handle key general ledger functions—including prepaids, commissions, credit cards, bonuses, provider payments, accruals, and close processes—while also supporting ad-hoc projects. The ideal candidate will bring strong experience in these areas, proficiency in Excel, Google Sheets, and foreign currency accounting, along with excellent analytical, organizational, and collaboration skills. This position offers significant growth potential as the company continues to expand.
What will you do?
- Responsible for month-end close activities related to revenue and operating expenses, including preparation and posting of journal entries.
- Perform timely and accurate reconciliations of revenue, operating expenses, and related accrual, reserve, and balance sheet accounts.
- Manage daily and monthly data transfers from the Revenue Cycle Management (RCM) system to Oracle Cloud ERP, ensuring accurate mapping and classification.
- Reconcile revenue, cash, and accounts receivable balances between the RCM system and Oracle on a monthly basis.
- Calculate and record accounts receivable reserves and bad debt estimates using historical data and professional judgment.
- Support cash and bank reconciliations, including investigation and resolution of variances, with a focus on healthcare collections.
- Own the provider payment process, including reconciliations and related journal entries.
- Collaborate with cross-functional teams (RCM, Finance, Operations) to ensure financial data accuracy and completeness.
- Prepare monthly operating expense accruals and identify unrecorded liabilities.
- Follow up with vendors to obtain missing or late invoices and ensure timely expense recognition.
- Maintain prepaid expense schedules and record monthly amortization.
- Prepare monthly and quarterly balance sheet and income statement fluctuation analyses.
- Assist with internal and external audit requests and supporting schedules.
- Support financial reporting and partner with FP&A on cost center and departmental reporting.
- Identify opportunities for process improvements and automation within revenue and expense accounting.
- Ensure compliance with GAAP, internal controls, and company policies.
- Record and reconcile corporate credit card transactions.
- Assist with accounts payable inbox management and related AP tasks as needed.
- Manage and reconcile multiple payment processors, including Rippling, Tipalti, and Deel.
- Support procurement with coding accuracy and accounting guidance.
- Assist with special projects and ad-hoc assignments such as ERP implementation and testing
- Apply foreign currency accounting knowledge to support intercompany and international transactions.
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements
- 3-5 years of experience in accounting (focus on GL).
- Solid understanding of the accounting principles, fair credit practices, and collection regulations.
- Strong mathematical skills.
- Superb time management and detail orientation.
- Proficiency with Google Drive, Google Sheet, Excel.
- Ability to keep company and partner confidences
- Customer service orientation and negotiation skills.
- High degree of accuracy and attention to detail.
Bonus (nice to have):
- Previous startup experience
- Previous experience in the healthcare industry
- Experience with Oracle Cloud ERP or similar financial systems strongly preferred.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $60,000 - $95,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
