Who we are:
At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.
We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.
If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.
The role:
Our organization is seeking a Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity. To be successful in this role, you will be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system. Ultimately, you will ensure our members receive their medications in a timely fashion.
Schedule: the expected schedule for this role is 12:00pm est to 8:30pm est, Monday-Friday.
This position is remote. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Virginia, or Connecticut.
What you will do:
- Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email
- Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions
- Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
- Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
- Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
- Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
- Determine the need for Prior Authorizations and process as required
- Troubleshoot these issues when necessary
You are a good fit if you have:
- Proven work experience in a pharmacy, medical office, or hospital or similar role
- A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license
- Familiarity with the medication prescribing life cycle
- Inbound call experience required
It will also be great if you have:
- Excellent communication skills
- Strong attention to detail
- The ability to use a computer and navigate multiple systems simultaneously
- Necessary math skills for calculating complex medication quantities and durations
- Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing
- Experience working in a fast-paced work environment, remote work a plus
- Must be dependable
- Ability to work effectively in a close-knit team and independently
Work location requirements:
- BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
- Must have reliable internet service with a fast upload/download ability
- Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
- Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.
We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
