Senior Salesforce Business Analyst

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As an Senior Salesforce Business Analyst reporting into the Salesforce Architecture Manager in our Data & Strategic Analytics team, you role will be primarily responsible for supporting end users, driving adoption, ensuring strong data governance, and enabling process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You will need to have analytical, functional, and technical skills, along with best practice knowledge for using Salesforce technologies and clouds to provide positive business outcomes. Moreover, your role will require excellent communication skills as you will be collaborating with cross-functional teams such as Sales, Customer Success, and Product.

Some of your responsibilities will include:

• Solution design and implementation – primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendors.
• Perform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirements.
• Document detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automation.
• Translate functional business problems into technical requirements that align with industry best practices and support business goals.
• Research and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experience.
• Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholders.
• Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employees.
• Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experience.
• Measure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologies.
• Perform post-project go-live support to ensure adoption and successful change management.
• Maintain business documentation