Logistics Manager

Job Title: Logistics Manager

Type: Full-time; Remote

Schedule: US Time zone

We are looking for a passionate, results-driven Logistics Manager to join us on our mission of becoming the #1 Gut Health Brand in the US. This person will own and optimize our end-to-end fulfillment, logistics, and inventory management operations. This role is responsible for ensuring our products move efficiently from our contract manufacturing partners to warehouses, retail partners, ecommerce Channels and direct-to-consumer customers—on time, in full, and at optimal cost. We are looking for someone who is highly organized, detail-oriented, and an efficient multi- tasker with a get-it-done, figure-it-out attitude. They also need to be able to adapt quickly to the changing needs of an evolving e-commerce and retailer’s environment with an exceptional sense of urgency.

What You’ll Do:

Fulfillment & Distribution

● Manage daily operations across 3PLs, fulfillment centers, and distribution partners to ensure accurate, on-time, and in-full order delivery for DTC, retail, ecommerce and wholesale channels

● Establish and monitor SLAs and KPIs (OTIF, order accuracy, fill rates, cycle times, cost per unit shipped)

● Resolve fulfillment exceptions, chargebacks, shortages, and customer delivery issues

Inventory Management

● Manage inventory levels for all product lines to ensure in-stock and inventory levels are in line with targets / KPI’s

● Ensure lead times are aligned to enable an optimal flow of inventory into the warehouse and production plan

● Manage inventory planning for launches, promotions, and seasonal demand fluctuations in partnership with Sales and Planning ensuring inventory is accurately planned, supplied on time and in full, and fully compliant with inventory and logistics requirements

● Oversee cycle counts, reconciliations, root cause analysis for variances, and inventory health (aging, expiry, obsolescence)

● Reporting

Logistics & Freight Operations

● Manage inbound and outbound freight from contract manufacturers to warehouses and customers (domestic and international, if applicable)

● Optimize transportation modes, carriers, and routing to balance cost, speed, and service levels

● Oversee freight auditing, billing accuracy, and claims management

Systems & Process Optimization

● Develop a sales and operations planning process to accurately forecast inventory demand

● Develop SOPs, dashboards, and reporting to drive visibility and accountability

● Identify and lead continuous improvement initiatives to reduce cost, improve service, and scale operations

● Track and report key performance measures (KPIs), consolidate data, and present

results

Cross-Functional Collaboration

● Work closely with vendor, suppliers, and warehouse foster relationship and be able to hold them accountable as needed

● Partner with Sales, Customer Experience, Finance, and Planning teams to support forecasts, promotions, and customer requirements

Competencies:

• Ability to manage stress and handle deadlines, challenging situations and diverse personalities
• Ability to have critical conversations with leaders and staff and hold them accountable to established goals and standards
• Passionate, high-energy, visionary leader, capable of driving speed and discipline throughout the organization
• Quality – demonstrates accuracy and thoroughness and monitors own work to ensure quality. Detail oriented and execution focused.
• Adaptability – must be able to adapt to a rapidly changing work environment and manage competing demands in a productive manner.
• Autonomy- experience working autonomously, making sound judgments an providing appropriate recommendations.
• Partnering - demonstrated ability to collaborate and partner across departments and influence outcomes.
• Communication - Strong written/oral communication skills, effective presentation and facilitation abilities. Ability to communicate difficult or complex subject matters to diverse groups.
• Problem solving – must be able to identify and resolve problems in a timely manner; appropriately gather and analyze information and apply creative talents to problem-solving.

ABOUT THE COMPANY:

The brand started with the simple idea that better health starts with the gut. In just 8 years, we have become the #1 Probiotic Brand in the US. You can find our products in Walmart, Target, CVS, Sam’s Club, and many more retail locations across the US, as well as online via Amazon and TikTok Shop, where we have earned over 250,000 five star reviews. We’re continuing to grow rapidly as we work toward our goal of becoming the #1 gut health supplement brand in the US. Our mission is to empower everybody to make confident wellness choices, guided by physician expertise and validated by real results. We do this by collaborating with leading physicians to develop straightforward and accessible gut health supplements that deliver on promises. Join our passionate team and be part of a company making a real difference in people's lives.