Hybrid – In Office: Monday – Thursday
Primary Purpose:
The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.
Primary Duties and Responsibilities:
- Serve as the single point of contact and work with internal Operations department to support the outside field network.
- Monitor and resolve ad-hoc assignments and system exceptions.
- Identify and escalate training opportunities found for the Operations teams and outside field network.
- Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
- Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
- As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
- Other duties as assigned based on departmental needs.
- Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
- Exhibits regular, reliable, punctual, and predictable attendance.
- Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.
